We are seeking a Multilingual Travel Support Operative to manage client needs and ensure service continuation. The role involves sales liaison, support and coordination with holidaymakers, business accounts, rental agents, and airlines to streamline travel packages. The following will play a pivot across domestic & international sales functions whilst also striving to provide the utmost service. Client Details Our company is a dedicated travel service provider, specializing in seamless and customized travel experiences for diverse clientele. We facilitate holidaymakers, business travelers, and corporate accounts, ensuring efficient itinerary planning, accommodation, and transport coordination. Description Key responsibilities will consist of: Planning booking, rescheduling, payment & collections requests upon duty Handling negotiable requests via numerous travel-making clientele Ensure all marketing campaigns align with the brand's tone of voice and guidelines Deliver flawless campaign execution by adhering to agreed processes and SLAs Responsibility for providing out-of-hour service to customers internationally, & pre-booking requests upon demand to ensure a streamlining of service Monitor and compare campaign performance against targets, identify areas for improvement, and communicate findings to internal stakeholders Identify new target audiences for email campaigns to enhance engagement Act as a brand ambassador by providing professional, world-class customer service to new and existing Travel Clients Support in securing new bookings, including manual pricing Manage voluntary and involuntary changes to existing bookings Assist with booking cancellations and serve as the first point of contact for in-house system queries Provide administrative support as needed to ensure smooth operations across all responsibilities Profile The successful candidate will possess an ability in: Knowledge of the travel industry or experience working within holiday making is advantageous Multi-lingual requirement ideally European language speaking Experience in email and SMS marketing, including campaign planning, execution, and performance analysis Proficiency in using CRM and marketing automation platforms Strong understanding of email marketing metrics, reporting tools and data-driven decision-making Ability to analyse campaign performance, provide insights, and suggest improvements Excellent attention to detail and ability to deliver flawless campaign execution within agreed processes and SLAs Strong organisational and time management skills to handle multiple tasks and meet deadlines Experience in customer service, with the ability to provide professional and world-class support to clients Job Offer Competitive salary annual bonus Flexible hybrid working Career development opportunities 25 days holiday (increasing to 28 after 5 years) Enhanced Maternity/Paternity pay 1 paid charity day Private Medical Insurance or Healthcare Cash Plan Pension scheme 3x salary death in service benefit Reimbursed travel incentives seasonally Company events and incentives Free breakfast and beverages