Description Role: International Student Recruitment Support Officer Grade and Salary: Grade 5, £26,038 - £30,505 per annum FTE and working pattern: 1 FTE, 35hrs per week, Monday - Friday Holiday Entitlement: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday) Purpose of Role This key role is responsible for supporting the strategic development and delivery of international student recruitment support for Scottish campuses and for specific activities across the global University, notably for our campuses in Dubai and Malaysia. You will successfully deliver International Recruitment support for Scottish campuses and selected global services across the broader University. The role will allow you to develop your career in a dynamic and truly global higher education environment. You will be expected to support the delivery of key international recruitment support activities and act as an ambassador for Heriot-Watt University. The post-holder will also work closely with teams in the following areas to optimise delivery and results: International Student Support : Advice on welfare, visas, international student support Prospect Journey Team: Enquiries Management, Admissions, CRM Marketing: Brand, Web Presence, Marketing Collateral, Events Academic schools: Portfolio training, events, marketing tools International Development: Global partners, institutional agreements Alumni relations: Utilising alumni as advocates to assist with recruitment Our ideal candidate will be/have: Experience and/or empathy of the challenges and opportunities facing international students as they apply and prepare to study abroad, ideally gained as a graduate from a UK University. Experience of dealing in a service and target-driven work environment. A natural communicator with the ability to engage positively with a wide range of stakeholders, notably international students and their advisers. Enjoy working to support international students to ensure that the student experience they receive at the University is the best one possible. Key Duties & Responsibilities You will support the work undertaken by the International Recruitment and Visa Compliance teams. This particularly applies to coordinating interviews undertaken by colleagues globally as part of credibility checks supporting the admissions process. You will support processes to do with international recruitment operational activities particularly in relation to applicant financial matters. You will support activities related to ensuring the University complies with the Agency Quality Framework. You will assist the service delivery of international student support during the student recruitment process, ensuring that all applicants receive consistent and comprehensive information about the University and the services available to them. You will assist in the delivery of conversion events across all key international markets, thus ensuring consistency of the international student experience. This will include, but not be limited to, offer holder events, agent conferences (both online and on campus), pre-departure briefings and arranging for support on arrival to University campuses. You will provide administrative support where required to the International Recruitment Operations team and other duties as and when required. This will include supporting the University’s extensive agency network and liaising with key University partners. Essential & Desirable Criteria Essential Educated to first degree level or equivalent Demonstrable commitment to excellence in customer experience Cultural awareness and ability to operate in a global environment Experience utilising a wide range of Microsoft applications to improve existing practice. Good track record of developing and maintaining positive working relationships with internal and external customers, peers, stakeholders and others Desirable Postgraduate qualification Experience of working in the International Student Recruitment sector Knowledge, Skills & Experience Ability and willingness to learn new digital skills and capabilities appropriate to your role and how it evolves Understand and adhere to information security practices particularly as it relates to personal or sensitive information Maintain awareness of my own digital wellbeing by being mindful of the length of time spent at a screen and the impact on mental and physical health in using digital technologies. How to Apply Applications can be submitted up to midnight (UK time) on Tuesday 22 nd October 2024. Please submit your CV via the Heriot-Watt on-line recruitment. We welcome and will consider flexible working patterns e.g., part-time working and job share options. Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot-Watt University values diversity across our university community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/. Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University. About the Team The International Recruitment team develops and implements the University's international student recruitment strategy. Focusing on ambitious targets for growth in student numbers, the team promotes Heriot-Watt University to prospective students, agents, academic partners and other key stakeholders. Working in a competitive environment, we deliver a highly-targeted range of recruitment activities. This focuses on generating high quality leads and working in partnership with the Marketing team, Academic Schools and Prospect Experience & Conversion team to maximise recruitment to the University. Data and evidence constantly informs our targeting and resource allocation decisions to ensure that we provide an efficient and effective service to prospects and partners at all times. About Heriot-Watt University At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team. Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.