Due to our continued success here at Fortem, we are delighted to confirm that we are currently recruiting for an experienced and confident Branch Manager to join our Birmingham Team. In this pivotal role, you will oversee a team of up to 10 administrative staff across the UK, ensuring smooth operations and effective team management. While primarily based in Birmingham, the position may involve occasional travel and overnight stays. The core working hours for this role are Monday to Friday, 8:00 am to 4:30 pm.
As Branch Manager, you will take the lead in guiding and coordinating our Project Support Teams, delivering consistent and efficient support across our Planned, Project, and Decarbonisation teams.
The customer
You will be part of one of Fortem’s largest Social Housing contracts, Birmingham City Council. This is an expanding £50m Repairs & Maintenance, Capital Works and Retrofit contract and the largest social housing contract in Europe. We are responsible for over 22,500 properties in the Birmingham area including low, medium and a significant number of high-rise blocks. This is a fast paced, focused and dedicated contract which we have been re-awarded 3 times and we are very proud to be able to support this exceptional client.
Duties and responsibilities
1. Co-ordinate and implement process and controls for admin teams engaged in SHDF/Decarbonisation projects ensuring we have robust process and document controls in place.
2. Coordinate and implement administration processes and system with Senior Management Team (SMT) to ensure we have robust records on compliance and evidence to support our works to High-Risk Buildings.
3. Liaise closely with operational and commercial leads to ensure all key project meetings are supported, minute taking, agenda planning and collating /monitoring key actions.
4. To contribute at financial account meetings to ensure SMT are aware of any potential policy changes or training requirements that could impact our budgets or financial forecast.
5. Lead and manage training for all staff in line with job roles and responsibilities with support from the SMT team. This also involves producing a training matrix and financial plan to manage project budgets.
6. Support the SMT team in making sure teams are demonstrating the right values, culture, and behaviours. This also includes producing a reward and recognition monthly programme.
7. Identify and champion talent locally, ensure appropriate recognition and opportunities, support apprentices and Management trainees in region.
8. Liaise closely with Senior Operational leads, Project, and Commercial Teams to ensure seamless working to achieve the Projects action plan targets.
9. Explore ways to reduce costs and eliminate procedures that add insufficient value seeking continual improvements in the operation.
10. Challenge the wrong values and behaviours and reward and recognize the right ones.
What you will need
Essential Criteria:
• Strong people management skills, with the ability to lead and motivate teams effectively.
• Exceptional organisational skills, ensuring tasks and projects are delivered on time and to a high standard.
• Proven ability to deliver engaging and effective training sessions.
• Strong analytical skills, with the capability to interpret and present data meaningfully.
• Adept at managing sensitive or delicate situations with professionalism and discretion.
• Clear, articulate communication skills and a proactive approach to problem-solving.
• Skilled at building strong relationships while balancing competing priorities.
• Confident in challenging, influencing, and persuading stakeholders to drive positive outcomes.
• A full UK driving licence is required.
Desirable Criteria:
• Previous experience working within the social housing sector.
• Involvement in Corporate Social Responsibility (CSR) initiatives.
• A strong understanding of commercial principles and business operations.
• Knowledge of PAS 2035 standards and their application.
Benefits include:
• Competitive salary based on experience
• Salary sacrifice car lease OR Motor Expenditure Allowance
• 25 days annual leave + bank holidays + your birthday off (34 days total)
• Eligible for a yearly bonus
• Annual pay reviews
• 26 weeks full pay maternity leave
• 8 weeks full pay paternity leave
• Discounted gym memberships at national and local gyms
• Up to £3,000 colleague referral fee
• Vast directory of training on bespoke in-house Learning Management System
• Private healthcare and dental care
• Cycle to work scheme
• Retail and mobile phone provider discounts
Who we are
We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high quality voids, planned installations and gas services.
Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon.
Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers. We have an established track record of improving communities and creating better places for people to work and live.
We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.
Please apply with your updated CV or contact us at the Recruitment team.
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