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Main area: Patient Safety & Improvement
Grade: Band 8a
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday - Friday)
Job ref: 426-682-25CC
Site: Queen Elizabeth Hospital NHS Foundation Trust
Town: King's Lynn
Salary: £53,755 - £60,504 per annum pro rata
Salary period: Yearly
Closing: 21/03/2025 23:59
Job overview
The Patient Safety Manager is an integral part of the Patient Safety & Improvement team leading on creating an organisational safety culture focusing on high care standards and identifying areas for improvement through analysis of themes and trends in incident reporting data, findings from investigations, and other sources of insight.
They will ensure that all incidents within the Trust are identified, reported, and investigated in line with the Patient Safety Incident Response Framework and that recommendations and findings are disseminated across the Trust to support learning and improvements in the safety and quality of care. The Patient Safety Manager will provide expert advice and support on programmes of work relating to all aspects of patient safety across the Trust including Duty of Candour.
Main duties of the job
1. Manage the Trust Corporate Patient Safety & Improvement Team.
2. Oversee and manage the Trust compliance with the Patient Safety Incident Response Framework (PSIRF) and Learning From Patient Safety Events (LFPSE) service.
3. Coordinate compliance with duty of candour and other areas of patient safety to ensure the Trust achieves sound learning for improvement and compliance with statutory duties.
4. Engage with and involve those affected by incidents including patients, families, carers, and staff.
5. Act as a patient safety specialist to provide expert patient safety advice, support, guidance and training on the completion of robust patient safety learning responses including PSIIs.
6. Contribute to internal training programmes, such as Quality Improvement Fundamentals and Quality, Service Improvement and Redesign (QSIR).
7. Regularly review all patient safety incidents to identify themes and trends, escalating areas of concern to Risk & Governance / Quality & Safety Leads and the Associate Director of Patient Safety & Improvement.
8. Work collaboratively with staff of all levels as appropriate across the Trust to agree and design safety actions to improve patient safety.
Working for our organisation
There’s never been a more exciting time to join TeamQEH. We’re working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out one of the biggest pieces of digital transformation work we’ve ever undertaken.
Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.
At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.
We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as ‘Good’, and we are proud to be a place to learn and grow through recognised learning and apprenticeships.
We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.
Detailed job description and main responsibilities
For further information regarding this post, please see attached Job Description and Person Specification.
Person specification
Qualifications
* Professional clinical qualification (registered nurse, midwife, or other registered healthcare professional)
Experience
* Substantial experience of the patient safety and clinical risk agenda. This will include experience of implementing or working with the Patient Safety Incident Response Framework and contributing to a variety of learning response types.
* Experience in developing and implementing organisational policy and process.
Skills, abilities and knowledge criteria
* Leadership and influencing skills with the ability to enthuse, motivate, and involve individuals and teams.
* Ability to interpret highly complex data and information and identify themes and trends to produce high quality reports for board, committees, and fora.
* Knowledge of health service management and clinical and corporate governance frameworks.
Applications are welcome from anyone who meets the criteria specified in the person specification regardless of age, gender, disability, race, ethnicity, religion, belief, sexual orientation or other personal circumstances. Only those applicants who demonstrate in the application form how they meet the criteria in the person specification will be shortlisted for interview. We not only recruit employees based on their qualifications and experience - we recruit individuals who possess and can demonstrate the behaviours which underpin our core values (attached).
Please be aware that if applying via NHS Jobs, your application will be imported into Trac. All subsequent information will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through NHS Jobs & we will not be able to respond to any e-mails sent via NHS Jobs. By applying for this post you are agreeing to the transfer of information in the application form to Trac jobs & if you are offered a job your personal information will be transferred into the NHS Electronic Staff Records (ESR) system. Please check your email account regularly for communication regarding this vacancy.
We offer our staff a wide range of benefits and support including:
* Flexible working opportunities
* Free counselling service
* Access to Wagestream - an app-based service that provides instant earned wage access*
* Support and advice for staff affected by either Peri-Menopause or Menopause.
Opportunity to join our Staff Networks which include: Armed Forces, REACH (Race, Ethnicity and Culture Heritage), Disability and LGBTQ+ networks.
We are committed to being a menopause friendly employer.
Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.
Admin & Clerical staff may be required to act as Loggists for a major incident.
Everyone within the Trust has or will shortly need to have a minimum level of skill for computer literacy for their day-to-day work as we become more digitally mature. Therefore all staff should be computer literate.
Team QEH are one of the most research-active organisations for our size in the UK, recruiting 2,188 in 20/21 and ranked 10/16 in the Eastern Region. We have a wide-ranging and diverse portfolio of clinical studies and also recognised as one of the fastest trusts in the country from set up to recruitment.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Kelly Waterfield
Job title: Associate Director of Patient Safety & Improvement
Email address: kelly.waterfield@qehkl.nhs.uk
Telephone number: 01553 613578
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