Salary: £22,223 - £27,779 per annum (salary offered dependent on experience)
Location: Head Office - Dartford
Closing Date: 24 October 2024
Customer Resolutions Co-Ordinator
Role: Customer Resolutions Co-Ordinator
Hours: 35 hours per week, Monday-Friday
Contract: Permanent
You will be providing a customer focused, proactive complaint handling service in compliance with the Housing Ombudsman Complaint Handling Code.
We support agile working, so you’ll be provided all IT equipment to work flexibly between your home and at our Dartford office.
Who are we?
Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. This involves being customer pioneers, investing in new and existing homes, putting safety and quality first.
We are also proud to announce that we have been awarded an accreditation for ‘The Sunday Times Best Places to Work’ 2024, based on our employee feedback.
Your key tasks will include:
* Providing administrative support for the Customer Resolution team ensuring that work is undertaken in accordance with Moat’s policies and procedures.
* Effectively utilising Moat’s IT systems, including CRM, to complete administrative tasks across a range of customer resolutions processes.
* Managing and monitoring Customer Resolution, Housing Ombudsman and MP enquiries mailboxes.
* Taking ownership and responsibility for any service-related queries from customers (internal and external) ensuring that the customer experience is positive, professional and within set timescales at all times.
* To handle internal and external calls and queries, providing information and advice as appropriate.
* Ensuring handovers/transfer of tasks effectively between team members and clear communication with other departments.
We're looking for someone who has:
* A good standard of education with good written / verbal English and maths.
* An ability to use Microsoft Dynamics, CRM, MS Office suite, Word and Excel for general administrative purposes.
It is beneficial, but not essential if you also have:
* Advanced use of MS Office suite, particularly MS Dynamics, Word and Excel.
* Some understanding of the social housing sector and Housing Ombudsman.
Interested in applying? We want to hear from you!
If interested, please apply by 11pm on Tuesday 29 October 2024
We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!
Please note, we are no longer accepting CV’s as part of the recruitment process. All candidates must now submit an application form on our Careers website.
Please also note, we are unable to offer sponsorship at this time.
If you require any reasonable adjustments to the recruitment process, please contact peopleservices@moat.co.uk
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