Job Summary
We are seeking an enthusiastic and highly motivated Assistant Patient Support Officer (admin & clerical) to work as part of our friendly team which provides a diagnostic Cardiology and Respiratory service to both in-patients and out-patients. The post involves administrative and reception duties, including dealing with patient and staff queries, managing clinics on the Trust IT systems and making and amending appointments. The principal hospitals within County Durham and Darlington NHS Foundation Trust are University Hospital of North Durham, Darlington Memorial Hospital, Bishop Auckland Hospital and Shotley Bridge Hospital. The Cardiology and Respiratory Investigation Units provide a broad range of invasive and non-invasive procedures. We are committed to providing learning and development opportunities to all our staff.
Main Duties of the Job
The successful candidate will work as part of a team in a busy Cardio-Respiratory Department.
As a department, we pride ourselves on the quality of diagnostic services we provide for patients. You should have experience of reception and administrative work, good communication skills, and be able to use your own initiative. Enjoy working with people and as part of a team.
Person Specification
Special Requirements Essential
* Approachable and friendly
* Ability to travel to other sites as service requires
* Present a professional image at all times
Experience Essential
* Experience of an administrative role providing a service in a challenging and constantly changing environment
* Experience of providing administrative support to a team
Desirable
* Experience of working in an NHS environment
Special Skills and Knowledge Essential
* Organisational skills
* Ability to prioritise own workload in order to meet deadlines
* Good communication skills - written and verbal, with the ability to obtain information and pass on comprehensive and confidential messages
* Ability to communicate accurately in a courteous and effective manner with a wide range of staff, professionals and members of the public
* Knowledge of basic computer packages e.g. Word, Outlook
* Knowledge of Data Protection and Caldicott principles and an understanding of the need to maintain patient confidentiality
* Ability to accurately transfer data from one source to another
* Ability to use discretion and use own initiative to resolve routine queries in line with departmental procedures
* Flexible approach to work and adaptable to change
Desirable
* Knowledge of medical terminology
* Knowledge of PRISM
* Knowledge of EPR
* Knowledge of CITO
Qualifications Essential
* Good standard of education - minimum of 3 GCSE's (or equivalent) at Grade C or above including English Language
* NVQ Level in Business Administration or equivalent demonstrable knowledge or experience.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer Name: County Durham & Darlington NHS Foundation Trust
Address: Bishop Auckland General Hospital, Cockton Hill Road, Bishop Auckland, County Durham, DL14 6AD
Employer's Website: https://www.cddft.nhs.uk/
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