Our client have an exciting opportunity for a ICT Help Desk Advisor to join their team.
Location: Ely, Cambridgeshire
Salary: GRADE 3 - £25,545 - £27,803 p.a. + Benefits package
Job Type: Permanent, 37 hours per week
Schedule: 8:45 am – 5.00 pm Monday to Thursday and 8.45 am – 4.30 pm Friday
Close Date: Monday 26 August 2024
About Us:
This District boasts excellent transport links, stunning countryside, vibrant markets, and welcoming communities and it one of the UK's happiest and healthiest places to live. Our client takes pride in its innovative approach to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment.
ICT Help Desk Advisor - The Role:
The successful candidate will administer the in-house ICT Help Desk, providing first line ICT Support to council staff and elected councillors. They will record and managing the life-cycle of all ICT incidents, identifying the resolution path for each inquiry and escalating tickets to second line support as appropriate, and provide administrative support to the ICT service.
ICT Help Desk Advisor - Key Responsibilities:
- Provide a single point of contact for users on all IT issues to enable operational problems to be resolved as quickly as possible.
- Make an initial assessment of the reque...