Job description
Key Responsibilities
Sales
• Greet and serve all Clients providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that Clients can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other OMEGA products.
• Provide reliable information to Clients in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the Boutique reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every Client, every time. Whether by email, over the phone, or in person in the Boutique.
Security
• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the Boutique.
• Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.
Care of the Boutique
• Ensure the Boutique is always kept clean and presentable.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.
Communication
• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Can present, and conduct, themselves in a professional manner to both Clients and colleagues.
• Can deal with international Clients and familiar with their customs and culture.
• Can communicate clearly to consumers and colleagues.
Product Knowledge
• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our clients.
Other
• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
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