Job Description
Service Operations Officer
Full time
London or Derby/Hybrid (3 days a week on-site)
An exciting opportunity has arisen for a Customer Services Officer in the London Heathrow Airline Support Team (AST), which is part of the wider European Customer Regional Team.
The Customer Services Officer role is integral to the planning and delivery of services to our Airline Customer operating out of London. Prime interfaces include Fleet Planners, Services Managers, Engine Projects, Service Line teams, in particular Management of On Wing Support activities, which is the core part of the role.
Why Rolls-Royce?
Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.
We are proud to be a force for progress, powering, protecting and connecting people everywhere.
We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey.
You will be part of a small cross functional team with a broader level of services planning responsibilities and have the ability to build close working relationships and a flexible approach.
We’ll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.
What we offer:
We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.
Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.
What you will be doing:
In this interesting role you will:
1. Responsible for the execution of services delivery task for British Airways, Below the Pylon Service, primarily focused on On Wing Parts Management activities, which is a key delivery service for the Customer.
2. Deliver critical customer delivery plans in accordance with Service Line & Engine Team policies.
3. Support delivery of On Wing Services Activities, direct Customer interface for the planning and management of all On Wing Tasks, also interfacing with our Global Planning Team (GPT) based in Singapore.
4. This role also supports managing Customer Relationships, with regards to the Operational requirements for Below the Pylon Parts Management.
Who we’re looking for:
At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. And for this role, we are looking for someone who is/has:
1. Planning and programme management experience.
2. Able to work in a multifunctional/multicultural environment.
3. A distinct drive for results.
4. Strong analytical problem solving - managing internal / external operational data.
5. Strong organisational skills are essential and managing ambiguity on a daily basis, due to the nature of the Airlines Operations, change is normal, and needs to be managed well.
6. Degree in a technical or numerate discipline or relevant industry experience.
Join us & Make an impact
We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.
We welcome applications from people with a refugee background.
You can learn more about our global Inclusion strategy at Our people | Rolls-Royce
Job Category: Service Operations
Posting Date: 05 Dec 2024; 00:12
Posting End Date: 19 Dec 2024
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