Affinity Water, the UK's largest water-only business is looking for an Application Support Analyst to join our team on a 12-month fixed-term contract. In this role, you’ll support critical business applications, including IBM Maximo and connected systems such as Advisor Portal, HiAffinity, Brook FX, Field Maps, Oracle, and more.
The Wholesale Applications team support many of Affinity Water’s key applications, such as IBM Maximo, FLS Visitour and GIS, and are heavily involved in the development and implementation of new systems and technology within the organisation.
We are currently rolling out dynamic scheduling to enable more efficient planning of routes and workload across several teams using FLS Visitour, at the same time we are supporting the development and rollout of the Smart Metering project to deploy smart meters to customers.
About the Role
As an Application Support Analyst, you’ll play a varied and essential role, supporting both field and office-based users. This is an excellent opportunity to develop your skills, learn new technologies, and work collaboratively with a team that values innovation and continuous improvement.
Key Responsibilities
* Provide Support: Assist users via Teams, email, and phone with application-related issues.
* Analyse and Diagnose: Investigate incoming support requests and resolve technical issues effectively.
* Testing and Issue Identification: Test changes to applications and identify issues directly in the application or through external systems.
* Project Support: Participate in test cycles for projects, changes, and major releases.
* Documentation: Create and maintain documentation for common issues, test plans, updates, and system changes.
* Communication: Collaborate with key stakeholders, end-users, and other departments to ensure smooth operations.
* System Changes: Implement small system changes and updates, coordinating outages and delivering updates to users.
* Learn and Grow: Work with the Apps Wholesale team to deepen your system knowledge and support team members and departments when needed.
Desirable Skills and Experience
* IBM Maximo Knowledge: Any prior experience, even as a user, is advantageous (training provided).
* Brook FX Experience: Familiarity with end-user field systems is beneficial (training provided for internal candidates).
* Testing Skills: Ability to follow test plans and document any issues effectively.
* Problem-Solving: Analytical mindset with the ability to identify and resolve challenges efficiently.
* Desire to Learn: A proactive approach to self-improvement, with a drive to enhance user and colleague IT experiences.
Why Join Us?
* Opportunity to work with cutting-edge systems and applications critical to the business.
* Hands-on training and support to help you grow in the role.
* Collaborative and supportive team environment.
What We Offer:
* Salary £40,000 per annum
* Hybrid role, with the expectations of a minimum two days a week in the office.
* Annual leave from 26 days rising with length of service, and the option to purchase up to 5 extra days.
* A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
* A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
* We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
* Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
* Access to our Wellbeing Centre with support for looking after your physical and mental health.
* Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
* Up to 4 Affinity days a year to volunteer in the community.
* Life Assurance.
Interview Process
1. 1st Stage interview MS Teams
2. 2nd Stage interview – Head Office Hatfield
If you need any reasonable adjustments and would like to apply in a different format, please do let us know.
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