Closing Date: 23.59 hours GMT on Thursday 30 January 2025
Reference: 0815-24
Location: Bede Campus
Contract: Permanent, part-time (18.5 hours per week)
Are you passionate about providing excellent customer service? If you are, we are looking for a dedicated Admissions and Information Services Assistant to join our dynamic Marketing & Engagement team. This role offers the opportunity to support prospective students on their journey from enquiry to enrolment.
About the College
Sunderland College has been delivering highly successful courses for more than 20 years and is one of the largest providers of post-16 education in the North East with approximately 14,300 students.
The College has two campuses across the city of Sunderland, offering a wide range of academic and vocational provision for school leavers and adults. The College aims to develop and positively shape lives, communities, and the economy through teaching, learning and development of skills. Our students consistently achieve outstanding results and Sunderland College has been ranked in the top 25% in the country for student achievement rates. In October 2024, we were ranked as Ofsted outstanding, and we are proud of our diverse student and staff community that provide our students with bespoke education pathways to help them achieve their future career goals.
Please see the following link to our 2024 Ofsted Report, in which we are graded as being Outstanding across all areas -Ofsted-Report-Outstanding
Key Responsibilities:
* Provide a responsive and efficient admissions service, logging and managing student applications, enquiries, and enrolments.
* Deliver high-quality customer service via phone, email, and LiveChat, promoting a professional image.
* Collaborate with internal stakeholders to ensure a smooth admissions process in line with college policies.
* Assist with application data input and maintenance using systems like ProSolution and CRM.
* Support open events and ensure an excellent student experience throughout.
What We’re Looking For:
* Qualifications: Level 2 qualification in a relevant area or significant work experience, plus GCSE Maths and English (or equivalent).
* Experience: A strong background in customer service, ideally involving enquiry and data management systems.
* Skills: Proficiency in Microsoft Office, excellent communication skills, and the ability to manage time effectively.
* Attributes: A positive attitude, attention to detail, and the ability to work collaboratively within a team.
What’s in it for you?
* Enjoy a generous holiday allowance (35-48 days per year, plus public holidays).
* Generous family leave and flexible working options (dependent on role)
* LGPS or Teacher Pensions Scheme, (dependent on role 15.7% - 28.68%)
* Access to myLifestyle benefits platform providing retail discounts and more.
* We offer dental, eye care & health cash plans.
* Extensive wellbeing support through a dedicated Wellbeing Adviser, and a digital Wellbeing Hub that offers a broad range of support for physical, mental, and financial wellbeing.
* Free parking on most campuses.
As an employer, we prioritize cultivating a supportive and inclusive workplace culture, where our staff can thrive and grow. We recognize that our employees are our greatest asset, and we are deeply committed to investing in their professional development and overall wellbeing.
Due to the nature of this post, you will be required to undertake an Enhanced Disclosure Check.
We believe in equal opportunities and welcome applications from all sections of the community.
We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.
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