Job Role: Housing & Support Officer
Type Of Job: Full-Time Temp/Part-Time Temp
Hours of Work: 40 to 60 Hours per week
Salary: £13.78 + £1.66 Per Hour OR £28,662.40 Per Annum
Work Location: Multiple Locations Across London (Marsham Court - Walthamstow, Britwell - Slough, Haynes Close - Slough, Chalvey - Slough, Ealing Common, Greenford, Hanwell, Roxeth Hill - Harrow, South Ealing, Surbiton, Uxbridge, Ventura House - Hayes, Stephen House - Walthamstow, Forest Road - Walthamstow, Wimbledon, Heavitree Court - Walthamstow)
Must Have: Active DBS Certificate (Enhanced Child & Adult) and should be on Update Service
If interested, please respond back with your updated CV along with your preferred location/s.
Job Purpose
* To provide housing management and housing related support to a caseload of residents.
* To be responsible for the monitoring of all rent accounts ensuring that both personal and housing benefit elements are paid regularly - taking early intervention and prevention action to minimize rent arrears, only taking enforcement action when necessary.
* Work collaboratively with other departments - in particular, Facilities and Property Management and other community operations teams (Health and Wellbeing, and Children Youth and Families) to deliver the best service for our residents.
* To ensure that residents receive services relevant to their needs, arising from their Outcome Star assessment action plans.
* To be responsible for ensuring that the Inform is maintained accurately for all residents with whom you have contact.
* To support residents to engage and participate in Progression activities.
* To work proactively with residents to find high-quality and affordable move-on accommodation.
* Maximize residents' uptake in Progression opportunities by working alongside the Progression Coaches.
* Maximizing housing occupancy and minimizing voids by taking proactive action.
* Ensure that residents comply with Tenancy and License conditions, and take action to deal with any anti-social behavior as instructed by the Housing and Support Manager.
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