Job summary This is an exciting opportunity to join our Mental Health Care Division Admin and Clerical team as a Band 3 Administrator. The role will provide admin support to our clinical team based within the Community Enhancing Recovery Team (CERT). They offer flexible, responsive and proactive integrated services to individuals with severe and complex mental and behavioural disorders. The service offered to individuals will be provided in the most appropriate setting. The hours are full time 37.5 hours per week, working Monday to Friday 9am to 5pm. Main duties of the job The post holder will have excellent communication and organisational skills. An RSA II or equivalent is essential as is experience of working with Information systems. Successful applicants will be able to organise their own workload and co-ordinate workload activities with other administration staff in the team. The successful candidate will have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative. About us Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles. Date posted 05 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 350-MHC6964195 Job locations Yew Trees Day Centre 1 Capper Grove Huyton L36 7YT Job description Job responsibilities Please see attached Job Description and Person Specification for full details and main responsibilities of the role. Job description Job responsibilities Please see attached Job Description and Person Specification for full details and main responsibilities of the role. Person Specification KNOWLEDGE/EXPERIENCE Essential Experience of working in an office environment Arranging meetings and taking minutes Extensive knowledge of office procedures Knowledge of Microsoft Office eg Outlook, Powerpoint, Excel Desirable Audio Typing experience Experience of working within the NHS or related healthcare experience Experience of dealing with members of the public Awareness of Recovery Model Awareness of children/vulnerable adults guidelines Qualifications Essential GCSE Grade A-C English or equivalent Typing/WP or demonstrable experience Desirable ECDL NVQ3 Business Administration Values Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support High professional standards Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Change oriented SKILLS Essential Good verbal and written communication skills Good interpersonal and organisational skills Ability to work as member of a team Ability to develop, operate and maintain filing systems both manual and electronic Ability to develop effective interpersonal relationships with colleagues in the health care setting Ability to communicate effectively in a variety of settings Able to deal with sensitive issues with tact and diplomacy Able to present factual information and refer questions to others where appropriate Ability to prioritise own workload and work to defined timescales Ability to work on own initiative Person Specification KNOWLEDGE/EXPERIENCE Essential Experience of working in an office environment Arranging meetings and taking minutes Extensive knowledge of office procedures Knowledge of Microsoft Office eg Outlook, Powerpoint, Excel Desirable Audio Typing experience Experience of working within the NHS or related healthcare experience Experience of dealing with members of the public Awareness of Recovery Model Awareness of children/vulnerable adults guidelines Qualifications Essential GCSE Grade A-C English or equivalent Typing/WP or demonstrable experience Desirable ECDL NVQ3 Business Administration Values Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support High professional standards Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Change oriented SKILLS Essential Good verbal and written communication skills Good interpersonal and organisational skills Ability to work as member of a team Ability to develop, operate and maintain filing systems both manual and electronic Ability to develop effective interpersonal relationships with colleagues in the health care setting Ability to communicate effectively in a variety of settings Able to deal with sensitive issues with tact and diplomacy Able to present factual information and refer questions to others where appropriate Ability to prioritise own workload and work to defined timescales Ability to work on own initiative Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Mersey Care NHS Foundation Trust Address Yew Trees Day Centre 1 Capper Grove Huyton L36 7YT Employer's website https://www.merseycare.nhs.uk/ (Opens in a new tab)