Case Manager (Mortgage or Bridging Finance Experience Preferred But Not Essential) Location: Swansea, South Wales Salary: Up To £30,000 Quarterly Bonus/Commission (Based on Experience) Benefits: Pension, Healthcare, and more Company Overview: We are a family-run business based in Swansea, specializing in unregulated bridging, commercial, and advisory services. Our team is passionate about delivering excellent service in areas such as residential and specialist Buy-to-Let (BTL) packaging. We pride ourselves on fostering a supportive work environment and taking care of our team, ensuring everyone has the opportunity to grow within the company. We're expanding our team and looking for a dedicated Case Manager to join us and help us provide excellent service across our operations. About the Role: As an Case Manager, you will play a key role in supporting our team with the smooth management of cases and administrative tasks, ensuring efficient processing from start to finish. The ideal candidate will have experience within the mortgage industry, ideally with knowledge of bridging finance, though we will also consider candidates from the broker side. This role offers full training with the potential for career progression into an advisory role within the company. If you're motivated, eager to learn, and have a strong attention to detail, this could be the perfect opportunity for you. Key Responsibilities: Manage and oversee case administration, ensuring a seamless process from initial enquiry to completion. Liaise with clients, lenders, and other stakeholders to ensure efficient case management. Support senior team members in delivering bridging and commercial services, with the opportunity to gain experience in these areas. Provide administrative support for the launch of new services such as Asset & Invoice Finance. Maintain up-to-date records of all cases, including managing timelines and client communications. Desired Skills and Experience: Experience within the mortgage or finance sector, ideally within bridging or commercial finance. Experience on the broker side is also acceptable. Strong administrative and organizational skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Excellent communication skills, both written and verbal. A proactive, solution-focused attitude. Salary & Benefits: Base salary: £25,000-£30,000 Quarterly bonus/commission: Up to 10% of NET business, based on individual and team performance. Additional benefits: Pension scheme, healthcare, and more (TBC). Why Join Us? A friendly, family-run business that values its people and encourages professional development. A supportive team environment with full training provided. Clear career progression opportunities, with the potential to become an advisor. Competitive salary and performance-based bonuses