PURPOSE OF ROLE
The purpose of this role is to provide Fire and Security maintenance (PPM) to our clients, attend callouts, fault find and complete small work installations.
DUTIES & RESPONSIBILITIES
Attend site and carry out maintenance, breakdown, commissioning, fault finding and remedial works.
• Complete all paperwork comprehensively in line with BS5839 and company policies. Able to draw cause & effect chart as a flow.
• Proactively provide feedback on site issues to the service admin team.
• Supporting Small Works and Project Managers to complete installation works on time.
• Being a team player – assisting your colleagues with heavy workloads to ensure the full team completes their work within the month.
• Ensuring all the services are completed on time and in the month due to customers SLA’s with zero backlog being carried into the next month.
• Weekly team calls with your engineering supervisor to provide any relevant feedback from the field and to ensure good wellbeing.
• Ensuring while on-call, your phone is always switched on and you are available.
• Be commercially aware and provide any potential business development information for follow up by the Small works/Sales team.
• Competently liaising with the client while on site, always presenting yourself as an ambassador of Clarkson.
• Attending training courses and manufacturer courses to support your role.
ESSENTIAL SKILLS
• FIA Units 1-3 (minimum)
• Knowledge of BS5839.
• IT skills including MS Word, Excel and Outlook.
• Previous fire alarm experience.
• Customer focused with a strong service ethos.
• Organisation skills.
DESIRED EXPERIENCE
• Fire engineering knowledge.
• Fault finding knowledge.
PERSONAL ATTRIBUTES
• Team player.
• You will always be expected to fully support the company’s vision and values.
• Attention to detail with a ‘right first time’ approach.
• Problem solving approach.
• Positive helpful attitude.
• Organisational skills.
• Approachable.
#J-18808-Ljbffr