Job Title: Phlebotomist Reports to: Practice Nurse Manager Work Base/Location: Greenhill Health Centre/Shenstone Surgery Job Summary: You will be responsible for drawing blood samples from patients of the Westgate Practice. You will determine the best method for obtaining blood samples and provide compassionate care with a kind bedside manner to all patients. Your job will include communicating with GPs, Nurses, Reception and Administration staff and the local hospital laboratories. Duties and Responsibilities: DR1. Ensuring that the patient is as comfortable and relaxed as possible and confirming their agreement to the collection of a blood sample DR2. Collection of sample(s) of blood in accordance with training and procedures. DR3. Ensuring samples are stored in appropriate containers. DR4. Accurate, legible labelling of all samples to confirm patient identity. DR5. Checking patient identification against GP/nurse request and confirming with patient whenever possible. DR6. Recording collection of blood sample in patient record in accordance with practice procedure. DR7. Ensuring that samples are dispatched to the appropriate laboratories in a timely fashion. Ensuring that anomalies are reported to a senior member of staff. DR8. Notifying the GP/nurse of any significant patient issues. DR9. Liaising with and assisting members of the nursing and administrative team. DR10. DR11. Work effectively within the nursing team and alongside the reception/administrative staff and doctors. To help promote and gain patient consent from those who would like to participate in the Research and Surveillance Centre Serology Programme. To liaise/inform the Management Assistant regarding the ordering and management of stock and resources for the programme. Team member: TM1. To always work as an effective member of the practice team to ensure good quality care is afforded to all patients. TM2. Act always in a way as to protect the confidentiality of patients and maintain the integrity of the Patient/Carer relationship. TM3. Demonstrate excellent communication skills at all times. TM4. Maintain and adhere to Health and Safety principles. TM5. Always be aware of your own limitations and do not carry out any task or procedure that is beyond your scope of competence. TM6. Attend regular study days to update and maintain safe standards of practice. TM7. Maintain a personal profile. Administrative support: Undertake basic administrative activities to include: AS1. Answering the telephone, receiving and transmitting messages. AS2. Arrange patients appointments as necessary. AS3. Liaise with other health care professionals. AS4. Electronic patient record keeping. AS5. Stocking of rooms as necessary AS6. Clinical cleaning and calibration of Nursing equipment The above list of duties and responsibilities is not intended to be exhaustive. The post holder may from time to time be asked, by the Partners or their representatives, to undertake other tasks commensurate with their grade and post. Confidentiality: All employees are subject to the requirements of the Data Protection Act and must maintain strict confidentiality in respect of patient records. Safeguarding: All employees are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults. Familiarisation with and adherence to Safeguarding policies is an essential requirement of all employees as is participation in related mandatory/statutory training. No Smoking Policy: Staff may not smoke whilst in Health Centre or Practice premises. Full support will be given to any member of staff wishing to cease. Flexibility: Flexibility is essential at all times. Staff may be required to work at the Shenstone branch surgery from time to time. Uniform: A uniform will be provided and worn by all staff whilst on duty. A name badge will also be worn at all times. Please refer to uniform policy for more information. Health and Safety: Whilst the Practice and the Building Providers are responsible for safeguarding your health, safety and welfare whilst at work, all employees have an equal responsibility for maintaining safe working practices for their own health and safety whilst in employment. The post holder has a responsibility to bring to the attention of the HR Officer any failing which could be to the detriment of self, other employees, patients or visitors. Staff must also ensure that they are familiar with the procedures to be followed in case of fire and that they know where the nearest fire alarm, extinguishers and fire exits are situated. Changes in Primary Care: The above list of duties and responsibilities is not intended to be exhaustive. The post holder may from time to time be asked, by the Partners or their representatives, to undertake other tasks commensurate with their grade and post. Flexibility is essential at all times to ensure that the Practice is well staffed, especially to cover holiday and sickness. Staff may be required to work at any of the Practices premises. Changes in Primary Care: The post holder should be aware that these tasks are subject to change, particularly when changes are imposed on the Practice by external organisations and the NHS in general. Any substantial changes will be discussed and training given. Training: The practice uses the EMIS Web clinical system. Full training will be provided on an ongoing basis. SAFEGUARDING All employees are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults. Familiarisation with and adherence to Safeguarding policies is an essential requirement of all employees as is participation in related mandatory/statutory training.