We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than, people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
Orbit are delighted to announce that we are recruiting for a Performance & Insights Lead to sit within our Impact and Performance team, to join us on a 12 month contract. This team is central to the provision of robust insights that underpin the success of our customer support programme (Better Days) which is delivered with the support of national and local partners e.g. Mind and Citizens Advice.
The purpose of the role is to track, measure and report on the social impact metrics of all Better Days projects, ensuring that impact and evaluation insights are used to drive service improvement and innovation through qualitative and quantitative reporting.
The successful candidate will have a strong determination to be part of a high performing team, that brings skills and energy to showcase the impact of our purpose driven projects.
What you'll achieve
In this role you will demonstrate a passion for data evaluation and impact reporting through critical thinking and strong qualitative and quantitative analytical skills. In addition to a proactive, can-do attitude and a growth mindset, you will have an aptitude to transform data into engaging insights and will support and inform decision making whilst communicating with a wide range of stakeholders, influencing decisions using data and trend analysis.
Your key responsibilities will be to:
1. Contribute to the production of high-quality monthly & quarterly impact reports, data returns and benchmarking for internal and external audiences using qualitative and quantitative analysis and insights.
2. Support the Impact and Performance Team Lead with the implementation and upkeep of robust monitoring and evaluation processes.
3. Support Colleagues from the Thriving Communities team to undertake and deliver activities to high standards of impact and compliance. Where necessary, provide guidance on impact requirements e.g. impact and social value outcome measures.
4. Review and provide feedback to relevant project managers on all customer support data monthly and quarterly reports (claim forms) from Better Days internal and external partners.
5. Monitor and track the compliance of all Better Days projects and report any risks identified to the relevant project manager and senior management team.
What you'll bring
To be successful in this role you will need to have previous experience of:
Essential skills
6. Demonstrable experience of qualitative and quantitative impact reports and the ability to interpret complex information for a range of audiences.
7. Advanced user of MS Excel and have considerable experience with statistical/data analysis tools e.g. Power BI.
8. A proactive and flexible approach with the ability to engage and work collaboratively as part of a team as well as independently and act on initiative where appropriate.
9. Ability to analyse data and provide meaningful and credible insights on short term results and long-term trends.
10. Highly developed analytical skills, with the ability to apply creative solutions to complex problems, and the ability to think critically about monitoring, evaluation and learning.
Desirable skills
11. Degree level or equivalent relevant experience in an evaluation or social impact role within the housing sector.
12. Experience in designing and implementing new systems, databases, and procedures.
13. Strong influencing skills to ensure that insight is at the heart of business decisions.
14. Understanding of project compliance, risk and governance.
Why Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
15. Online applicationInterview(s)Decision and offer
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.