Support Executive - Salary up to £28,000 p.a. - Fully Remote Opportunity
Criterion Adjusters was established to provide a specialist claims service for High Net Worth, fine art and antiques markets. Our range of services has expanded considerably over the years, and we now handle complex household claims and commercial losses, particularly in the Real Estate sector.
We are focused on the requirements of our clients and their customers and are proud to work for most of the leading High Net Worth insurers and underwriters in the UK.
Criterion is a company of Charles Taylor Adjusting, a leading global provider of loss adjusting services across various sectors.
The Role
As a Support Executive, you will be involved in the delivery of a wide range of support functions to a very high standard. You will be responsible for providing prompt responses and updates to both Insured and Insurers and will provide administrative support to all loss adjusters to optimise workflow procedures. This role is fully remote but may require occasional travel to our London office.
Responsibilities
* Typing reports and correspondence for Loss Adjusters from audio dictation or proofreading and formatting reports typed by the Adjusters.
* Setting up reports in the database for Adjusters to populate and submit for checking.
* Managing the submission and approval process for reports and issuing finished reports to the relevant parties.
* Adhering to the agreed SLA’s for initial contact and appointment management with the Adjuster and the Insured and for the prompt and accurate issue of reports.
* Completing all necessary MI at every stage of the claim and monthly updating of the present position.
* Preparing interim and final fee invoices in accordance with the relevant procedure.
* Answering telephone calls, taking responsibility for and dealing with enquiries.
* Taking new instructions directly from insurers, creating new claim folders, and ensuring that all details are obtained and recorded accurately.
* Managing claim folders to ensure all documents are updated and complete and responsible for uploading all necessary attachments to the database.
* Ensuring the accuracy of the data in Opus, checking and updating at every stage of the claim.
* Sending instructions to and liaising with suppliers.
* Making travel arrangements for adjusters as required.
* Checking adjusters’ emails when they are out of their office or on holiday, either dealing with any urgent queries or directing these to the adjuster’s relevant buddy.
* Assisting adjusters with diary management and supporting them to ensure SLA’s and deadlines are met.
* Typing BER lists and supporting claim validations.
* Ensuring the Adjusters keep timesheets updated on a monthly basis and for any WIP exercises.
* Producing interim fees if these are not dictated by the adjuster.
* Chasing payments from insurers.
* Uploading Aviva DA reports in Blue Prism (bespoke software) with any payments.
Skills
* Strong IT skills including data entry, Microsoft Outlook, Word & Excel.
* Accuracy and attention to detail to ensure high-quality presentation of typed reports.
* Ability to plan and manage workload to ensure deadlines are met.
* Capability to work under pressure with conflicting demands.
* Confidence and articulation with excellent verbal and written communication and interpersonal skills.
* High level of customer service and customer empathy.
* Discretion and confidentiality.
Equal Opportunity Employer
At Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation.
Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process contribute to the successful, inclusive, and diverse culture and environment we are proud to be a part of at Charles Taylor.
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