We are the internal recruitment partner for our client, a rapidly growing IT service provider with a commitment to delivering exceptional service through a customer focused approach and cutting-edge IT technology solutions.
We are excited to present a fantastic opportunity for a customer-focused Onsite Support Analyst to join the team, working directly onsite at a key client location in Woburn, Bedfordshire.
In this hands-on technical role, you will provide expert 2nd line support, assist with infrastructure management and supporting a diverse user base of around 250 users. As part of a dedicated onsite team, you’ll collaborate with another Onsite Support Analyst while working closely with the wider team on projects and consultancy services.
Responsibilities:
* Provide 2nd line technical support to users across multiple business units and locations.
* Assist with the management and maintenance of infrastructure, including virtualisation, managed networking, and Microsoft 365.
* Offer expert support for Microsoft Exchange, SharePoint, OneDrive, and Teams.
* Build long-lasting relationships with users and provide high-quality customer service.
* Collaborate with the internal team to deliver projects and support on various IT services.
* Support ongoing IT development and contribute ideas to improve processes and services.
Requirements
* Proven experience in a technical support role, ideally within a Managed Services environment.
* Strong knowledge and hands-on experience with Windows Server and Microsoft 365.
* Proficiency in virtualisation technologies (e.g., Hyper-V) and networking (e.g., Cisco Switching, Unifi Wi-Fi).
* Experience working with Microsoft Exchange, SharePoint, OneDrive, and Teams.
* A proactive, self-motivated attitude with a desire to continually learn and improve.
* Full UK driving license and access to your own vehicle.
* Living within a commutable distance to Woburn, Bedfordshire.
The technical skill set should include:
* Windows Server 2012/2016/2019/2022
* Microsoft 365 (SharePoint, OneDrive, Teams)
* Microsoft Exchange 365
* Webroot Antivirus / ThreatLocker Zero Trust
* Cisco Switching
* Hyper-V Virtualisation
* Datto BCDR
* Active Directory
* HP Switching
* Unifi Wi-Fi
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