Job Description
Join us as a Conversational Designer at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. The role involves designing the end to end journey of a service to enable a user to complete their goals. It may involve the creation of, or change to, transactions, products and content across both digital and offline channels. The role sits within the Digital Assistance team and focuses on designing conversations for chatbot.
To be successful as a Conversational Designer you should have experience with:
* Customer centric design experience
* Conversation design experience - chatbot experience
* Cross functional collaboration experience
Other highly valued skills include:
* Knowledge of NLP
* Data driven decision making
* Research skills
This role will be based out of our Northampton campus with additional locations in Knutsford and Glasgow.
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Purpose of the role
To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays.