Main Duties
· Manage, prioritise and take ownership of your own caseload
· Have an understanding of the Housing Allocations Policy
· Process housing register applications and change of circumstances
· Work collaboratively to maintain the housekeeping of the housing register
· Communicate effectively with internal and external customers in a professional manner by telephone, letter, email or face to face
· Liaise with Registered Social Providers with regard to advertising properties and supply / collection of information
· Maintain a series of email inboxes and process emails accordingly
· Update and maintain a range of manual and computerised information systems
· Produce spreadsheet’s newsletters and shortlist’s to enable the allocation of properties
· Undertake duties to end tenancies, including processing scripts, raising void, contacting customers for keys returned late, liaising with relevant Teams
· Provide support and cover for other team members as required
· Provide support to TS Advisors and TS Officers as required
· Organise printing of literature