Job Title: Client Account Manager
We are seeking a highly motivated and experienced Client Account Manager to join our dynamic team at Alloga UK. As a key member of our client services team, you will be responsible for managing a portfolio of Order to Cash clients, driving service delivery, and identifying new commercial opportunities.
Key Responsibilities:
* Develop and maintain positive relationships with our client base, ensuring exceptional service delivery and fostering a culture of excellence.
* Present Alloga's services professionally through various communication channels, showcasing our expertise and value proposition.
* Ensure responsiveness to client needs, conducting regular business reviews to identify areas for improvement and drive growth.
* Explore and implement new business opportunities and value-added services, collaborating with cross-functional teams to deliver innovative solutions.
* Collaborate with the Implementation Manager for successful project launches, ensuring seamless execution and client satisfaction.
* Address client concerns effectively, ensuring minimal impact on service perception and maintaining a high level of client satisfaction.
* Support client surveys and drive improvements based on feedback, ensuring continuous service enhancement.
Requirements:
* Proven experience in account management or client services in a relevant industry, with a strong understanding of pharmaceutical logistics and regulatory compliance.
* Excellent communication and relationship-building skills, with the ability to build trust and rapport with clients.
* Strong organizational and problem-solving abilities, with a focus on delivering results and driving growth.
* Proficient in Microsoft Office Suite and client management software, with the ability to adapt to new technologies and systems.
What We Offer:
* A supportive work environment with numerous benefits, including access to a company pension scheme, buy and sell holiday entitlement, and a company performance-related bonus scheme.
* A dynamic team that is passionate about delivering exceptional service to our clients, with opportunities for growth and development.
* A competitive salary and benefits package, with a focus on rewarding and retaining top talent.