Job Specification – Junior Customer Engagement Manager Salary: £tbc Location: Northwich, Cheshire / Remote Contact: Dan Garbett dan.garbettmis-ams.com Reporting To Head of Customer Engagement Key Skills Desirable: · Housing Sector Experience / Knowledge · Experience using ‘ActiveH’ Housing Management software · Microsoft JIRA and Confluence knowledge · Good Networking, Sales & Marketing Skills Essential: · Good communication skills (written and verbal) · A high standard of written communication and documentation skills including minute taking · Excellent time keeping Role Outline · Support Account Management · Management of Customers’ Commercial Portfolio, Requests for new products and services and Quotations · Third party Contract Renewal Management · New Business & Sales creation · Exhibitions Responsibilities Ø Account Management: · Build and establish professional relationships with new and existing customer. · Provide support to Customer Engagement Managers at regular Account Management Meetings. · Product demonstrations of new products and existing features and products. · Managing Customer expectations. Identifying the benefits to the customer in realising greater value from the ActiveH System. · Coordinate and manage third-party contracts, renewals and invoicing procured through MIS. Ø New Business · Support the coordination and management of the tender process. · Communicate effectively and proactively with prospective and existing customers, consultants and with various other Departments and Directorates. · Initial production of draft proposals and costings to prospective customers. · Maintenance of the Customer Engagement documentation & video libraries. Ensuring all documentation is produced to a high standard and is up to date. · Request for new products and services analysis & quotations. · Liaising with the other areas of the business to ensure end to end processes are worked through and produced in a timely fashion. Behavioural competencies · Uphold company policies and guidelines and training practices relevant to the role. · Act in a friendly and professional manner to both colleagues and customers. · Follow current company dress and behaviour codes as outlined in the working practices. General · Attendance at regular Customer Engagement Team meetings to discuss activity for existing accounts, new prospects, and opportunities. · Carry out any other duties that the company deems necessary. · Mainly working from home, some office visits as and when required. · Possible site visits as and when required. · Attend Project and Discovery meetings where and when requested or required. · Involvement with planning and coordinating events and event collateral and working with the marketing and communication team. · Attendance at Local and National Conferences & Exhibitions. · Attend exhibitions along with other members of the Customer Engagement team, managers and directors and engage with delegates with the intent on gathering leads.