Job Description
The Role
This role will involve working at a central client location in Ellesmere Port providing support to Desktop End User Support, telecoms experience and support, Windows Server and End User support, handling issues related to distributing services, security and performance of Microsoft Work stations.
The successful candidate will:
1. Manage and monitor all installed systems and infrastructure.
2. Install, configure, test and maintain operating systems, application software and system management tools.
3. Proactively ensure the highest levels of systems and infrastructure availability.
4. Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
5. Maintain security, backup, and redundancy strategies.
6. Provide 1st / 1.5 level support.
7. Liaise with vendors and other IT personnel for problem resolution.
Minimum Requirements:
* 1 to 2 years of experience in end user computing application and technologies.
* Must hold a clean and valid UK Driving Licence.
Candidate Profile Skills and Experience
This is an excellent opportunity to join ManpowerGroup supporting a leading Automotive manufacturer.
The successful applicant must be able to demonstrate a background in the service of the following equipment profiles, either gained within a customer facing / field based environment:
* Knowledge of Microsoft Windows Server 2008R2, 2012 and subsequent.
* Knowledge of Microsoft Windows 7 and later.
* Knowledge of issues related to Microsoft technology environments.
* Knowledge of the main technologies of the telecommunications sector.
* Ability to perform independently the role of Single Point of Contact (SPOC) for issues and problems.
* Deep expertise in operational management of software products related to the Microsoft technology.
* Expertise in handling issues related to distributing services, security and performance of Microsoft Work stations.
Skills Required:
* Extensive experience with desktop hardware, software applications, operating systems (OS Windows 7/10) and network connectivity.
* Expert technology problem solver with good communication, interpersonal and problem-solving skills.
* Knowledge on Linux and MAC OS setup on desktop computers.
* Coordinate within Vendor and Level 3 support team, Level 2 Back line and Service Desk teams for ticket resolution.
* Manage any end-user service requests which require local interaction.
* Maintain asset register including hardware and software.
* Perform remote troubleshooting through diagnostic techniques and pertinent questions.
* Provide accurate information on IT products or services.
Soft Skills:
* A strong customer service focus.
* Excellent interpersonal and communication skills (both written and verbal).
* Ability to work under pressure.
* Negotiation skills.
* Be able to provide VIP support.
Manpower UK is acting as an Employment Business in relation to this vacancy.
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