About the role We have an exciting opportunity for a Neighbourhood Officer to join our team. The role requires a candidate who is customer-focused, able to establish positive relationships both internally and externally, and has the ability to organise and prioritise a busy workload. Main Duties To deliver tenancy and estate management services for the Association To provide allocation of letting empty homes and management of mutual exchanges Anti-social case management Working closely with our Tenancy Support Team and Income Recovery team Working with professional and voluntary agencies in the development of good neighbourhood relations To work with professional agencies to safeguard vulnerable adults and children. To support tenants through major works at one of our schemes About You The successful candidate will have: Minimum of 5 GCSE’s, including Maths & English Language (Grade C/Level 4) or equivalent Knowledge of tenancy agreements, housing legislation and welfare benefits Experience of multi-agency/partnership working and experience working with customers face to face Excellent communication skills, a positive outlook and a can-do attitude. A driving licence and access to own vehicle is essential as travel throughout Norfolk will be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check. About Us Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. Benefits Enhanced annual leave starting from 22 days, plus a day off for your Birthday, a Volunteering Day and a Personal day Generous contributory pension scheme Access to an Employee Assistance Programme Health Cash Plan Utilities Allowance to support Hybrid Home Workers Training Opportunities And many more – Please see our Benefits Document available on our website For full details or to apply, please visit our website: Broadland Housing Careers