Head of Operations – Port of Tyne
Location: South Shields
Reporting to: Operations Director
Jackson Hogg is proud to be supporting the Port of Tyne in their search for a Head of Operations. This role offers an exciting opportunity to lead and develop a high-performing operations team, ensuring the efficient, safe, and cost-effective handling, storage, and transport of cargo and passengers.
Key Responsibilities:
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Lead and develop a vision for cargo and passenger handling, storage, and transportation, ensuring high standards in operational efficiency, customer service, and health & safety.
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Manage and oversee operational teams across Bulk Cargo, Transport, Cruise & Ferries, Warehousing, Containers, Resource Planning, and Training & Compliance.
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Drive cultural and operational change to align with the Port’s strategic plan and objectives.
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Develop and implement flexible working arrangements, ensuring employee performance and development align with business goals.
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Manage recruitment, selection, absence management, and disciplinary procedures.
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Maintain strong relationships with Trade Unions and Employee Representatives to enhance communication and engagement.
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Continuously review and implement operational improvements, including technological solutions.
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Manage budgets and forecasts, ensuring expenditure aligns with financial protocols.
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