We are excited to offer this opportunity to join the team as Service Delivery Specialist
Secure Retail is an established provider of secure and bespoke omnichannel payment solutions. With over 20 years of experience, we have become a highly trusted and respected worldwide payment provider. We offer innovative, reliable, and secure payment solutions tailored to meet the individual needs of our customers.
The role includes conducting service review meetings with our customers, communicating service reports and completing actions from each review, following through any customer issues relating to hardware and software solutions to resolution.
KEY TASKS
■ Organise and attend service review meetings
■ Producing and delivering service review reports for customers
■ Provide service quotes and ad-hoc installation pricing to the sales teams and customers
■ Liaising directly with Customers to discuss service requirements
■ Provide up to date information on our services and technical installations to customers and management
■ Provide feedback to the business from Service Reviews (including any new sale opportunities, further service requirements etc.)
■ Advise on technical issues; keep abreast of new hardware, software packages, new standards, wireless services etc.
■ Escalation for Technical Support for...