IT Helpdesk Team Leader - Pinxton - Hybrid (2 Days from Home) - £35-40k Salary is £35-40k DOE. This is a hybrid role based in Pinxton, working Monday to Friday, 9-5, with two days from home. Benefits include 25 days holiday We’re looking for an IT Helpdesk Team Leader to lead our IT support team, ensuring smooth day-to-day operations and top-notch service for our users. You’ll manage ticket queues, support your team with technical guidance, and help drive continuous improvement in our IT services. Leading and motivating the team, assigning tasks, monitoring performance, and providing feedback Monitor ticket queues, prioritising incidents and escalating when necessary Producing monthly stats, and analysing ticket volumes and trends Providing support over the phone, in person and remotely Alongside leadership responsibilities, you’ll also be hands-on—troubleshooting hardware and software issues, setting up new users, and supporting system rollouts. 2 years of IT Helpdesk Team Leader experience, and helpdesk management software, Windows environments, Office 365, Azure/SharePoint, Networking, and Active Directory is essential. A driving licence and access to a car is required for occasional site visits.