Late Shift Supervisor
Kindertons Accident Management Crewe Permanent Mar 19, 2025
Are you ready to step up into a supervisor role, but still enjoy being hands on? This could be the perfect opportunity for you?
This role is based at Kindertons In Crewe. It is a mix of both a conversion handler role and management of the late shift.
Purpose of the role:
Conversion handler before 16:30 and then manage and be a point of contact for the late shift following this time. You will proactively allocate new claims and ensure our after hours SLA is achieved. Be a point of escalation and deal with queries as they arise. Support the Management Team with tasks & cover if & where requested. Take a responsibility for coaching and developing fellow handlers with knowledge and skills on an ad hoc basis. Claims handler duties as requested by Management, within any Team on the department.
What we are looking for:
* Understand and embrace the concept of ‘empowerment’ and be willing to make decisions without referral that fall within agreed parameters and accountabilities.
* Confidentiality – client details - Data Protection Act and GDPR.
* Awareness of fraud indicators and able to react immediately to them
* Experience prioritising own work and meeting strict deadlines.
* Experience recording data accurately.
* Ability to manage own caseload
* A strong communicator with all levels involved in the claims, external parties and internal departments.
* The ability to switch between claims areas at short notice whilst maintaining a high standard of work.
* Always being aware of the bigger picture and anticipating situations and potential problems.
* The ability to work on your own initiative whilst being an integral part of a team is essential.
* Strong questioning skills
* Confidence in decision making
The hours worked from 4.30pm onwards will be paid at an enhanced rate of pay.
If you wish to apply please upload an application form, you can find a blank version of this on VIBE.
This is an internal only vacancy and we do not require External applications or agency support at this time.
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