Service Manager
Up to £40,000pa d.o.e, NN16 8BG, 30 days holiday, 8am till 5pm M-F, Pension, Annual Bonus, Training, Parking, Permanent, Immediate start
Due to continued success and pending retirement, a head office location of a global manufacturing organisation has an exciting opportunity for a Service Manager to join them as a succession plan to replace their well established Service Manager. You will provide day to day management support to a team of Field Service Engineers and internal Service Administrators, reporting directly to the Technical Director:
Answer and respond to all Customer enquiries in relation their product service plan, and breakdown alerts via telephone, email and online platforms
Gaining information from Customers to fault find and diagnose (1st line support) where possible
Geographically plan and coordinate Field Service Engineers diaries, with schedule annual service visits as well as prioritising Customer breakdown needs (through the UK and Europe)
Arranging travel requirements and accommodation for Field Service Engineers
Estimating and quoting costing to Customer prior to the work being undertook by the Field Service Engineer, obtaining quotations from suppliers for parts needed
Raising PO Numbers, and provide information required to the Finance Team to enable the raise of invoices for Customers
Prepare and distribute all paperwork required for each job, to ensure audit trace-ability
Supporting Field Services Engineers pri...