Job summary
An exciting opportunity has arisen for a Lung Oncology Support Worker to work at Ipswich Hospital, 15 hours per week. These hours can be worked as 2 days of hours or 3 days of 5 hours.
You will be working closely with the Clinical nurse specialists (CNS) in the Lung team to support patients and ensure their care is personalised. You will provide support to our patients through telephone calls where you will assist the patient with their query or sign post them to the most appropriate healthcare professional. You will also carry out holistic needs assessments and care planning, seeing patients in clinic and the chemotherapy day unit.
You will ensure that patients' needs are met and that they are aware of the wellbeing services and support they can access. You will ensure they are referred for pre-habilitation and rehabilitation services as appropriate. You will also provide administrative support to the Lung Oncology CNS team including data collection and analysis.
The role will require you to be able to work independently although you will have close support with other teams involved in the patients care to promote, recruit and offer support.
Main duties of the job
1. To work as an integral part of the Lung Oncology team as a support worker
2. Be responsible for the lung team telephone system, respond in a timely fashion to messages & escalate to the CNS as appropriate.
3. Accept and resolve telephone enquiries from patients regarding their care and treatment or generic enquiries, as well as triaging calls for the Clinical Nurse Specialist team and forwarding any clinical queries, to the appropriate Specialist Nurse or clinician.
4. To provide administrative support to the Lung Oncology CNS team, wider MDT & cancer network
5. To provide a communication link between hospital, patients and GPs
6. To be a key contact for all patients diagnosed with lung cancer and on the cancer pathway
7. Nurturing good working relationships with other support workers especially at the cancer units
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes
We are one of the largest NHS organisations in England, employing more than 12,000 staff
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you
Find out about living and working here -
Job description
Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification
Experience
Essential
8. Currently employed in a relevant health care or social care background, Health Care Assistant or equivalent, Social care, OT or charity/ 3rd sector services
9. Ability to perform specific job role competencies
10. Ability to work to clear protocols/guidelines within role boundaries
11. Demonstrated ability to prioritise and work under pressure
12. Ability to problem solve
13. Basic computer skills and experience
Desirable
14. Previous experience within the NHS and or Primary care
15. Experience being directly involved in patient care delivery either remotely or in person
16. Excel, Microsoft and database skills and experience
Qualifications
Essential
17. Ability to study to level 3 or equivalent ('A' level, advanced diploma, AS level, level 3 NVQ, level 3 BTEC, national award etc.)
18. GCSE or 'O' level Maths & English grade C or above or Level 2 Adult Literacy & Numeracy qualification or equivalent
Desirable
19. NVQ 4
20. Foundation Degree/Post Graduate Diploma
21. Communication skills training course