What's involved with this role: Temporary Billing & Recovery Officer Reference no: NNC (HQ) NNC18427 Pay Rate: £19.23 per hour PAYE 37 Monday - Friday, normal working hours This opening assignment is for 1-2 months City: CORBY Basic DBS disclosure required Hybrid – Flexible split between office and WFH. Maintain an up-to-date knowledge of Council Tax and recovery legislation and case law and related policies and procedures. Undertake the administration for the recovery of Council Tax initiating recovery action in accordance with legislation and Council policy including issuing final notices and summonses, attachment of earnings, referring cases to external enforcement agents, issue of liability orders. Key Responsibilities Deal with customer enquiries resulting from recovery action by phone, via letter and email including negotiating and making payment arrangements always providing a good customer service. Deal with enforcement agents returned cases and make decisions on the next course of action. Assist with the compilation of statistics and reports and to assist with testing of new software releases for the Council tax system. Liaise with the Seniors to ensure that the Council’s approach to corporate debt recovery and enforcement is joined up and in accordance with legislation. Attend court representing the authority for Court actions relating to Council Tax liability as required. Prioritise and manage own workloads to ensure objectives and targets are achieved and customer requirements are met. Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs. Any other duties and responsibilities that may be reasonably allocated. Qualifications: Knowledge: Demonstrable knowledge and experience of using the Academy. Must have knowledge of Academy systems and EDMS. Experience: Experience of processing Council Tax accounts and recovery work Experience of using Academy system, processing account amendments, reviewing accounts at various stages of recovery in accordance with local and legislative guidelines. Dealing with customer enquiries in a variety of formats. Experience of business rates would be useful but not essential. Skills & Abilities: Strong organisational and time management skills Strong communication and negotiation skills and ability to communicate with all customers, partners, ability to make difficult decisions showing tact and diplomacy. Proven ability to work on own initiative to achieve targets and deadlines and to use own discretion and judgement Proven ability to prioritise large volumes of complex work to meet tight deadlines and targets while having regard to urgent more vulnerable cases and the need to be accurate Demonstrate the ability to take on board and understand complex legislation Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you) – please give full details within your CV document. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. Please feel free to apply to us direct via jobstclrec.com by quoting the job reference and exact job title. To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles. ALD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please