Job Description
* This role will require
* To travel to domestic and international hotels ahead of the Women’s First Team train and travel to ensure the hotel set up is of the highest standard for the players. Including food and restaurant set up.
* To work closely with Tottenham’s nutritionists to ensure food production, standards, costs & menu planning are carried out in a timely fashion, as agreed with the Executive Head Chef.
* To plan, prepare, cook and present food to the 5* standards that are set at the Tottenham training centre, The Lodge, in hotels and other food areas for our client’s business.
* To plan, prepare, cook the coach food for Players and Staff when travelling to and from all domestic and international matches.
* To ensure that the Away team hotel is of the best possible environment for when the team arrives.
* To plan, prepare, cook and present food to the standards required by the company and the client's nutritional team
* To ensure that the company’s reputation for excellent food and service is enhanced with the client and customers.
* To set objectives and be responsible for the day to day running of the location, including supervising the recruitment and selection process to ensure that it effectively meets the need of the location and BaxterStorey.
* To assess employee performance and recognise training needs and potential as appropriate.
* To ensure that the location achieves, as a minimum, the financial targets agreed with the client in line with the budget.
* To monitor the work of the location team and carry out appraisals ensuring that information is filed appropriately, with development plans that are actively used.
* To hold team meetings on a regular basis to communicate targets, standards required, company and client information.
* To assist the Operations Manager in preparing the annual budget; to achieve and maintain the food cost in accordance with the budget.
* To develop and evolve all client services at location, ensuring regular adjustments and improvements are both recommended and implemented.
Client Service:
* To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
* To regularly monitor customer feedback and produce a suitable action plan based on the results.
* To be customer focused at all times by being visible during service periods, approachable and quick to exceed expectations in fulfilling customer needs.
* To ensure all food is cooked, presented and served in line with company standards as outlined in the Restaurant and Grab & Go guides, using innovation in the method and style of presentation and food service.
* To ensure that you deliver what you promise to the customer, client and team.
* To ensure that all agreed service objectives are met in line with client expectations.
* To attend client meetings as requested.
People Management:
* To recruit appropriately skilled employees, ensuring their right to work within the UK in accordance with company recruitment procedures.
* To assess employee performance and recognise training needs and potential as appropriate.
* To ensure training is carried out in line with the company training policy to meet the needs and requirements of the individual and BaxterStorey.
* To ensure that all employees are knowledgeable and motivated about their roles and the business through effective induction, accurate job descriptions and on the job training.
* To carry out disciplinary procedures following company guidelines and standards.
* To develop the team by empowering them, supporting them, encouraging them and maintaining an ‘open door’ policy.
* To motivate and lead by example, ensuring you and your team have fun at work and are proud of your efforts.
* To monitor the development and progress of key staff at location in order to make recommendations and appointments for succession planning.
* To treat your team at location as you would expect to be treated.
Financial Management:
* To ensure that your General Manager receive all the appropriate financial information promptly and accurately.
* To present to the client, as and when directed by your General Manager, accurate financial information.
* To ensure that all bookwork is completed in a timely manner; accurately and efficiently and in line with BaxterStorey procedures.
* To ensure that all standards of food preparation and service are established and achieved in line with location budget.
* To consistently look at ways of maximising income through effective purchasing through nominated suppliers and creative merchandising.
* To maintain budgetary records and ensure that all budgets are adhered to, unless exceptional circumstances arise.
* To advise and order all necessary dry goods and equipment.
* To assist, on a monthly basis, a stock take and evaluate and calculate the cost of sales results.
Health & Safety, Food Safety, the Environment:
* To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures.
* To assist Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the company manual.
* To record and report all accidents within the location, adhering to location and company procedures.
* To ensure all equipment is well maintained and is in good working order.
* To make recommendations for renewal and replacement of equipment when required.
* To establish and maintain location cleaning schedules.
* To respond to all company memos and requests as required.
* To ensure that all company procedures and work instructions are fully understood and practiced by all employees.
* To attend all health and safety training courses as required.
* To promote and encourage environmental improvement initiatives as appropriate within the business.
Additional Responsibilities:
* To attend all location management meetings as required.
* To take responsibility for contributing toward your own development with the guidance of the General Manager and attending training courses as identified.
* To show commitment to company values in all aspects of your role.
* To act as a positive ambassador for the business.
* To attend to any reasonable request made by the client or BaxterStorey Management.
Qualifications
* Proven experience working as a Chef Manager or similar role
* Knowledge of various cooking techniques and cuisines
* Strong understanding of food safety and sanitation practices
* Ability to work in a fast-paced, high-pressure environment
* Excellent attention to detail and organisational skills
* Strong communication and teamwork abilities
* Works according to the BaxterStorey core values
* Full UK Driving Licence
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.
And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.