Freebridge Community Housing is seeking an Assistant Director of Technology, Data and Continuous Improvement to lead our strategic initiatives in leveraging technology and data to enhance our operational efficiency and customer services. This pivotal role will focus on driving innovation, data-driven decision-making, and continuous improvement across the organisation.
As the largest provider of social housing in West Norfolk, Freebridge is on a transformative journey to modernise our services and implement cutting-edge technology solutions. You will play a vital role in shaping how we harness data and technology to bring value to our communities and improve interactions with our customers.
We prioritise creating a positive work environment and empowering our colleagues to be their best selves. Our culture is grounded in inclusivity and the belief that everyone is “free to be me.” Our employee benefits include hybrid/agile working, an attractive pension scheme (up to 12% employer contributions), and recognition of the dedication and hard work effort of our team members. We each work to our Freebridge Values; Belong, Own It, Think Customer, One Team One Purpose and Be the Change.
Aligned with our five-year strategy, aiming to build 750 new homes by 2026, this role will be crucial in providing a roadmap for how technology and data can facilitate this ambition and influence our long-term goals within the community.
Freebridge Community Housing has been fulfilling housing needs since 2006 and now manages around 7,000 homes across West Norfolk, striving to create sustainable solutions and a considerable impact on the quality of life for our residents within a vast area.
Requirements
* Strategically lead the integration of technology and data initiatives to enhance operational efficiencies and customer interactions.
* Identify opportunities for process improvements and leverage data analytics to provide actionable insights that inform strategic decisions.
* Foster a culture of continuous improvement, facilitating training and development programs that enhance team capability and engagement.
* Collaborate across departments to ensure technology solutions meet operational needs and improve service delivery prospects.
* Manage and oversee proposals for technology procurement, implementation, and integration to minimise disruption and maximise outcomes.
* Drive the data governance framework to ensure data integrity, security, and compliance across the organisation.
Knowledge and Experience
* Proven experience in a senior leadership role focused on technology, data management, and continuous improvement within the housing or related sectors.
* Strong track record in leading technology transformations and utilising data analytics to drive performance improvements.
* Excellent understanding of latest technological advancements and their potential to enhance customer service delivery.
* Exceptional project management skills with the ability to deliver complex projects on time and within budget.
* Demonstrate strong communication, organisational, and interpersonal skills to engage stakeholders at all levels.
Benefits
* £88,452.00 per annum
* Full time of 37 hours a week, Monday to Friday
* Hybrid Working - 3 days in office
* Great Pension Scheme
* Full access to an Employee Assistance Program
* Customer focused, team working environment
* Employee discount perks including 100s of high street discounts
* 25 days holiday + bank holidays (rising to 30 days after 5 years)