Job Responsibilities
* The role will require the post-holder to work sometimes with colleagues and sometimes independently, to prepare suitable NetSuite demonstration accounts to illustrate how prospect requirements can be met.
* Meet prospects sometimes on sites and sometimes remotely.
* Demonstrate how the NetSuite system could satisfy prospect requirements.
* Assess which NetSuite modules and estimate Professional Services effort required to satisfy prospect requirements.
* Conduct workshop(s) to identify customer's required business management processes, drawing out pain-points with existing system(s) and improvement opportunities.
* Document NetSuite system implementation proposals as Business Requirements Documents.
* Propose, communicate and agree project plans with colleagues, customers, and other key stakeholders for system implementations.
* Implement, including arranging client site meetings, conducting and contributing to meetings, agreeing roles, responsibilities and priorities, scheduling work, configuring NetSuite software applications to meet specifications in a BRD, managing Change Orders, transferring data, training, commissioning and ensuring satisfactory user acceptance testing leading to project sign-off.
* Provide support to system users via telephone, email, remote screen-sharing and at customer sites.
* Prepare training and help manuals.
* Prepare support material.
* Maintain good working relationships with customers through the customer lifecycle.
Minimum Requirements
* Sufficient knowledge of standard accounting practices.
* Minimum 4 years' experience operating in a business environment.
* Minimum 3 years' experience using business management software.
* Minimum 2 years' experience using NetSuite business management software.
* Minimum 1 year of experience enhancing at least one business process using NetSuite business management software.
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