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Restaurant Store Manager - Catford, London, London
Client: German Doner Kebab
Location: London, United Kingdom
Job Category: Retail
EU work permit required: Yes
Job Description:
Duties and Responsibilities
* Oversees and manages all areas of German Doner Kebab Restaurant
* Ensures guest service exceeds company standards and strong guest satisfaction is maintained
* Responds efficiently to guest complaints and takes appropriate action to solve the problem
* Enforces and ensures the best quality of products possible is served
* Organises and supervises shifts to ensure both team and guest satisfaction
* Trains and develops team through strong, well organised training and ongoing operational feedback
* Appraises teams’ performance and provides formal feedback to keep them upbeat and productive
* Estimates consumption, forecasts requirements and maintains stock inventory to ensure product availability and minimum product wastage
* Monitors and ensures compliance with food safety and health & safety rules and regulations
* Controls costs and minimises waste to ensure maximum profitability of the restaurant
* Successfully promotes and publicizes the GDK brand
* Nurtures a positive working environment and leads by example
* Monitors all restaurant operations and initiates corrective actions
* To be duty manager on rotation basis (role shared with supervisors)
* Leads all financial areas including sales growth, cost management, and profit growth
* Takes responsibility for the business performance of the Restaurant
* Analyses and plans restaurant sales levels and profitability
* Organises marketing activities, such as promotional events and discount schemes
* Prepares reports at the end of the shift/week, including team control, food control and sales
* Creates and executes plans for sales, restaurant profit and staff development
* Sets budgets and/or agrees them with the franchisee
* Coordinates the entire operation of the restaurant during scheduled shifts
* Manages team welfare and provides them with regular feedback
* Ensures that all employees adhere to the company uniform standards
* Meets and greets guests and organises table reservations
* Organises and supervises the shifts of kitchen, dining and counter team
* Maintains high standards of quality control, hygiene, and health and safety
* Checks stock levels and orders supplies and correct amount of supplies
* Prepares cash drawers and provides petty cash as required
* Helps in any area of the restaurant when circumstances dictate
* Proactively encourages teamwork, cooperation, harmony, productivity and a positive attitude within the working environment
* At the end of each shift completes all necessary daily reports
* Attends any training or meetings as and when required by German Doner Kebab or the Franchisee
* Performs any other duties as designated by Operations Manager due to business demands
* Takes responsibility for and ensures the security of a German Doner Kebab Restaurant
* Works with supervisors to coordinate all aspects of stock deliveries
* Keeps accurate records
* Regularly collaborates with GDK and the Franchisee to ensure the monthly accounts are accurate and the receipt and administration of all deliveries are up to date
* Administers and maintains the German Doner Kebab PMC system
* Monitors the stock storage areas, ensuring they are secure, neat and clean at all times
* Collaborates with the supervisors to ensure tight stock control and budgeted margins are achieved
* Monitors daily ordering to ensure that stock levels are maintained and orders are placed in a timely manner
* Meets and greets all customers where possible and role models exceptional customer care
* Monitors the training of restaurant staff including holding annual performance reviews
* Leads and complies with maintaining high standards of food quality
* Supports the supervisors and colleagues at peak times and undertakes any operational duty which might be reasonably required, to ensure guest expectations are met
* Ensures GDK team are always well groomed and smart ready for work
* At all times promotes and follows legal responsibilities and requirements associated with the business
* Maintains a local authority food safety certificate i.e. scores on the doors 5 stars
* Checks all areas of the restaurant to ensure compliance with the EHO and fire safety officers
* Has a good working knowledge of all equipment and efficiently takes care of preventative maintenance
Business Relationships within the restaurant:
* Team members and Supervisors
* Store Management Team
* GDK personnel
* Store Franchisee
Qualifications
A qualified candidate for the position of a Restaurant Manager should have outstanding interactive and communication skills and also possess the enthusiasm to work with colleagues and staff as a team player. In addition to these, the following qualities, skills, knowledge, and abilities are most sought:
* Proven working experience as a Restaurant Manager
* Demonstrated experience in customer service management
* Extensive food knowledge
* Proficiency in English
* Computer literacy and familiarity with restaurant management software
* Strong leadership, motivational and people skills
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