At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships. Main duties include: Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible. Pick relevant parts from the warehouse to fulfil customer orders. Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed. Fully satisfy customer needs in respect of any part orders, returns, or queries they may have. Check customer returns for resale, warranty or surcharge. Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions. Utilise the E-learning portal to develop product knowledge and improve performance. Ensure that the customer facing areas of the branch are kept clean and tidy. Develop strong working relationships with customers and understand their garage needs. Always promote a good image of the company by always representing our values and maintaining a professional appearance. Ensure that the customer facing areas of the branch are kept clean and tidy. Always working towards the achievement of relevant set KPI’s. Working hours: 22.5 (average) hours Monday to Friday, including alternate Saturday working About You What you'll need to succeed: Proven customer service or sales/retail experience within a customer facing role. Target driven and motivated to achieve results. Excellent customer service skills. Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions. Confident user of IT and computer systems. The ability to work well with others. Excellent attention to detail. Knowledge of car parts or the automotive industry would be advantageous but isn't essential. Knowledge of MAM, Allicat, MS Office is desirable. What’s in it for you? We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package. Competitive salaries with clear bonus structures in place Annual salary reviews every April 28 days holiday pro rata (including bank holidays). We also reward Team Members with the chance to earn extra holiday days based on length of service with the company as a way of showing our appreciation for their loyalty Eligibility to join our Electric Vehicle Scheme Financial Wellbeing is an important part of taking care of your mental health. With that in mind all our Team Members have access to our financial wellbeing portal provided by Salary Finance. This includes: Personalised loans, advances and share schemes. Peace of mind that if the worst should happen, GSF will look after your loved ones with our Life Assurance scheme which pays out a tax-free lump sum equivalent to 2 x your annual salary Perks at Work – access to Discounts from 100’s of household names including Asda, Nike & John Lewis Health & wellbeing tools Access to our Accelerate programme, where you will be able to gain qualifications that are nationally recognised. About Us At GSF Car Parts, our mission is simple… to not only be the go-to partner for garages, suppliers, and the public, but also the top employer of choice - offering exceptional opportunities and career growth. GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. Our branch network is bolstered by an all-star leadership team, all with proven track record of success to give our teams the tools, knowledge and resources they need to serve more customers better than ever before. The business also benefits from integrated IT systems, which include our new industry leading catalogue system, Mastercat and access to the Group's national garage programme, Servicesure. With plans to invest, scale, and accelerate growth, GSF has the ability to be really different and enhance its market position as it embarks on a new era of expansion and innovation. Adding 60 new branches to our 200-strong network demonstrates our commitment to shaking up the industry and leading our teams in the UK and Ireland to unprecedented success. And that's not all – we're gearing up to unveil a brand-new, world-class, national distribution centre spanning 500,000 square feet. With state-of-the-art technology at our fingertips, it will supercharge our logistics, ramp up service, and enable efficient sourcing from the global supply chain. INDGSF Now is the perfect moment to become a valued member of the industry's most esteemed current and emerging talent. Join GSF Car Parts, your employer of choice, and let's supercharge your career together.