Job summary Administrator Vacancy Administrator - up to 37.5 hours per week considered Working days/hours - Monday to Friday, hours between 8:00 am and 6:30 pm. An exciting opportunity to join our friendly and welcoming Administrative team, working across two sites, in our five-doctor GP partnership, based in rural Shropshire, just south of Shrewsbury. Main duties of the job Main duties of the job To carry out agreed processes to ensure QOF targets are met in line with expectations, monitoring and maintaining patient call and recall systems. To provide administrative and secretarial support to the practice, typing letters and processing referrals, scanning and processing clinical correspondence in and out of the practice. Working with our existing team to ensure all areas of admin for the practice are covered and managed accurately and professionally. To transport medication, samples and supplies between both sites daily. About us About us Our dual site dispensing practice with just over 10,300 patients has a positive, pleasant and friendly working atmosphere and the partners and staff strive to keep it so. The team work well together with the sole aim to provide high quality patient care to our population. Date posted 03 April 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Part-time Reference number A4510-25-0004 Job locations Hall Bank Pontesbury Shrewsbury Shropshire SY5 0RF Pontesbury & Worthen MP The Village Hall Worthen Shropshire SY5 9HT Job description Job responsibilities JOB DESCRIPTION ADMINISTRATOR Responsible To: Practice Manager PURPOSE OF POST: To carry out agreed processes to ensure QOF targets are met in line with expectations, monitoring and maintaining patient call and recall systems. To provide high quality secretarial and administrative support to the whole practice, processing all letters, referrals and administration including scanning and reports. Transporting medication, samples and supplies between both sites daily. Major Duties and Responsibilities of the Post Duties: You will be responsible for the QOF recall system to ensure maximum QOF points are achieved Secretarial duties including typing and processing referrals Scanning, coding and processing Transport medication, samples and supplies between both sites daily Management of Medical Records: Retrieve and re file records if required, ensuring that strict alphabetical order is adhered to Ensure correspondence e.g. Reports, hospital letters, results are properly scanned and then filed accurately and in the correct order Operation of Telephone System: Receive and make calls as required. Divert calls and take accurate messages as required Special Requirements of the Post: An understanding, acceptance and adherence to the need for strict confidentiality as failure to do so will result in dismissal An ability to use own judgment, resourcefulness, common sense to respond to patients non clinical inquiries and requests Excellent communication skills Accuracy in transcribing information Ability to work without supervision and determine own workload priorities Keyboard skills and computer literacy skills essential Ability to work well within a team and under pressure Ability to be flexible within the working week if needed, and to be prepared to work some evenings and weekends as and when required Job description Job responsibilities JOB DESCRIPTION ADMINISTRATOR Responsible To: Practice Manager PURPOSE OF POST: To carry out agreed processes to ensure QOF targets are met in line with expectations, monitoring and maintaining patient call and recall systems. To provide high quality secretarial and administrative support to the whole practice, processing all letters, referrals and administration including scanning and reports. Transporting medication, samples and supplies between both sites daily. Major Duties and Responsibilities of the Post Duties: You will be responsible for the QOF recall system to ensure maximum QOF points are achieved Secretarial duties including typing and processing referrals Scanning, coding and processing Transport medication, samples and supplies between both sites daily Management of Medical Records: Retrieve and re file records if required, ensuring that strict alphabetical order is adhered to Ensure correspondence e.g. Reports, hospital letters, results are properly scanned and then filed accurately and in the correct order Operation of Telephone System: Receive and make calls as required. Divert calls and take accurate messages as required Special Requirements of the Post: An understanding, acceptance and adherence to the need for strict confidentiality as failure to do so will result in dismissal An ability to use own judgment, resourcefulness, common sense to respond to patients non clinical inquiries and requests Excellent communication skills Accuracy in transcribing information Ability to work without supervision and determine own workload priorities Keyboard skills and computer literacy skills essential Ability to work well within a team and under pressure Ability to be flexible within the working week if needed, and to be prepared to work some evenings and weekends as and when required Person Specification Experience Essential QOF experience Knowledge of Ardens Excellent interpersonal and communication skills, verbal and written. Ability to use initiative, judgement and common sense. Good organisational skills. Advanced numeracy skills. Excellent keyboard and computer skills. Good time management. Problem solving. Able to manage change and conflict. Desirable Medical secretarial experience Customer service or equivalent experience/ previous experience in a post dealing with the general public Personal Attributes Essential Compassion and integrity Ability to work on own initiative, under pressure and as part of a team and ability to be flexible regarding hours/tasks Willingness to learn Professional appearance Ability to be discrete and maintain absolute confidentiality Attention to detail Ability to work confidently within the role, referring matters to doctors or practice manager appropriately Qualifications Essential Education to GCSE (or equivalent) including English language Word Qualifications Desirable Excel qualifications Medical Secretarial Qualifications Person Specification Experience Essential QOF experience Knowledge of Ardens Excellent interpersonal and communication skills, verbal and written. Ability to use initiative, judgement and common sense. Good organisational skills. Advanced numeracy skills. Excellent keyboard and computer skills. Good time management. Problem solving. Able to manage change and conflict. Desirable Medical secretarial experience Customer service or equivalent experience/ previous experience in a post dealing with the general public Personal Attributes Essential Compassion and integrity Ability to work on own initiative, under pressure and as part of a team and ability to be flexible regarding hours/tasks Willingness to learn Professional appearance Ability to be discrete and maintain absolute confidentiality Attention to detail Ability to work confidently within the role, referring matters to doctors or practice manager appropriately Qualifications Essential Education to GCSE (or equivalent) including English language Word Qualifications Desirable Excel qualifications Medical Secretarial Qualifications Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Pontesbury & Worthen Medical Practice Address Hall Bank Pontesbury Shrewsbury Shropshire SY5 0RF Employer's website https://www.pontesburyworthenmp.co.uk/ (Opens in a new tab)