Are you a Senior Refrigeration Engineer looking for a step into management?
Responsibilities
This is a great opportunity for someone looking to join an industry leader as a Technical Desk Manager (with a bias towards refrigeration) within the commercial refrigeration and catering industry.
Your principal role will be to support the Field Operations Manager and engineers with technical advice and solutions within the repairs and maintenance activities, adhering to industry-recognized best practices and standards.
* Provide technical assistance to management and engineers.
* Facilitate technical communications between customers and the company.
* Check engineers' job sheets, advising on and resolving problems.
* Support as necessary with instruction and training.
* Review and investigate onsite complaints, concerns, and warranty claims.
* Provide support to all functions within the business in the absence of the Operations Manager.
* Any other reasonable duties, commensurate with the position, to meet business needs.
Candidate Specification
* Able to communicate and facilitate improvement at all levels in the business.
* Manage customer expectations.
* NVQ/C&G Refrigeration-based qualification.
* Refrigerant handling C&G 2079 F-Gas or equivalent CITB certificate.
* Minimum 5 years’ experience as a refrigeration engineer in service/installation work.
* In-depth experience of all different types of refrigeration systems.
* Knowledge of electrical requirements for refrigeration systems.
* Knowledge and understanding in the application of proprietary control systems applicable to refrigeration systems.
* Carry out onsite refrigeration equipment installation to acceptable standards.
* High degree of attention to detail and accuracy.
* Ability to plan and prioritize to meet business and customer needs.
* Liaise with customers to ensure work is being carried out to their satisfaction and to identify future potential business.
As a Technical Desk Manager, you will possess F Gas qualification and have previously worked in a similar role within the same industry.
Hours: Monday to Friday 8.30am – 5.00pm (mainly office-based, with occasional requirements for site visits).
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