Join Our Team as a Course and Student Team Leader!
Are you passionate about delivering exceptional support to students and academic staff? Do you thrive in a dynamic environment where you can lead a team and contribute to continuous improvement? If so, we have an exciting opportunity for you!
Position: Course and Student Team Leader
Location: Kingston (Hybrid Role - 3 days in the office, 3 days working from home)
Salary: £23.31 per hour
Why Join Us?
At our university, we are dedicated to providing the highest quality professional support service to enhance the student experience. As the Course and Student Team Leader, you will play a pivotal role in implementing and maintaining our Course and Student Administration services across the university's annual cycle.
Your Mission:
You will lead a vibrant team, ensuring that we deliver a responsive and student-focused customer support service. Your efforts will help promote a culture of service excellence that aligns with our strategic goals.
Key Responsibilities:
Team Management: Inspire and support a team of Course and Student Administration Coordinators and Administrators to ensure top-notch student-focused customer service.
Knowledge Development: Cultivate a deep understanding of our course and module portfolio to effectively manage escalated inquiries.
Recruitment & Training: Lead recruitment efforts, facilitating effective induction, training, and performance management in line with university...