Due to company expansion and business growth, we are looking for a Commercial Manager to oversee the commercial activities for the Ceramics Division. This is a brand new role, which is key to the future expansion of the division.
We are interested in candidates from any industry who have the following experience:-
* Contract Management Experience
* Experienced in balancing multiple workloads
* Experienced in preparation of pricing quotations and the ability to calculate margins, costs and profitability, whilst also accounting for other factors such as volume and client expectations.
* Good business acumen and confidence in making decisions on whether business opportunities are worthwhile
* Structured in approach, but also flexible in order to react to urgent customer requirements.
* Excellent, high level, customer service experience.
* Strong IT capability including Microsoft Excel. The ability to pick up new IT systems quickly.
* Highly organized with strong administrative capabilities.
* Happy dealing with large levels of Administration as well as customer interaction.
* Ideally some supervisory experience.
The role will involve high levels of administration and customer service. It may over time lead into a supervisory role as the division grows. Duties will include:-
* Fielding customer enquiries and ordering, by telephone or email.
* Oversee customer enquires/orders ensuring quotations are profitable and fully inclusive of costs & margin
* Working alongside production to ensure resource costs are accurate in order to maximise margin.
* Working alongside the Sales Director (and account managers to support with new business opportunities including market research to identify potential areas for expansion.
* Analyse end of month reports to ensure latest orders are profitable and correctly booked.
* Ensure high levels of customer satisfaction are achieved.
* Work with other departments to ensure that customers’ orders are shipped in a timely manner and all requests are followed. Aide with the production of shipping documentation needed for import/export.
* Liaising with vendors, third party logistics providers and any other parties involved in the expedition of stock.
* Discussing, drafting, reviewing and negotiating existing and new business contracts to ensure risk is mitigated from business, including conduction of compliance checks.
* Ensuring that all stakeholders, such as administration, operations, and finance understand and adhere to contractual obligations
* Resolving contractual and commercial problems, recognising business risks and opportunities
* Travel to clients will be expected must have full driving license.
* The role will be based in our Wallasey site and involve regular travel to our head office in Dewsbury during the training period, which is expected to last up to 6 months.