Job summary
Permanent | Full-time
We're looking for someone to join our Neurodevelopmental team, providing administrative support and being a link between the Trust, patients, families, and healthcare professionals.
You'll maintain accurate patient information, handle calls and enquiries, and collaborate with departments to ensure clear communication and resolve patient queries. You'll also support meetings and general admin tasks.
Experience in customer service or administration, attention to detail, and the ability to manage your workload and input data across systems are essential.
If you're passionate about supporting others in healthcare, we'd love to hear from you! Join us and help make a difference in the lives of our patients and their families.
Main duties of the job
Reporting into the Coordinator, your responsibilities will include:
* Maintain accurate databases and spreadsheets.
* Schedule appointments and follow up on information from families and schools.
* Work with other departments to address patient queries.
* Help manage patient pathways and support new colleague inductions.
* Provide sensitive support to parents, patients, and families, especially during challenging times.
* Manage calls and queries, escalating where appropriate.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
* Outstanding Patient Care
* Brilliant Place to work
* Leaders in Children's Health
We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patients and colleagues, and focusing on our communities and population health.
Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts--helping you succeed at work and beyond.
Date posted
24 February 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
425-25-6977998
Job locations
Ryegate Children's Centre, Tapton Crescent Road, Sheffield, S10 5DD
Job description and responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Children's, we are committed to creating an inclusive environment that celebrates diversity and supports everyone's success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver.
Employer details
Employer name: Sheffield Children’s NHS Foundation Trust
Address: Ryegate Children's Centre, Tapton Crescent Road, Sheffield, S10 5DD
Employer's website: https://www.sheffieldchildrens.nhs.uk/
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