Please note, there are full time and part time positions available for this post.
Due to the recent theatre expansion at Whiston Hospital, we are looking to expand the Medical Secretary team at Whiston and St Helens hospital sites.
The Community & Clinical Support Services Division at Whiston and St Helens Hospital sites are looking to appoint Medical Secretaries to provide a comprehensive service with the minimum of supervision within the Clinical Support Services division. We provide clinical typing across medical and surgical specialties.
The successful applicant will be able to organise their own workload, co-ordinate workload activities with other secretaries in the team and liaise directly with the Personal Medical Secretary. The successful candidates will be of a pleasant disposition, have excellent interpersonal skills and a friendly telephone manner.
Applicants will be proficient in the use of audio-typing and word-processing packages and ideally qualified to at least RSA Level 3/OCR typing/word-processing or equivalent. Knowledge of medical terminology is essential. Possession of the AMSPAR certificate is desirable. Experience of using Microsoft Office software and the CareFlow system is an advantage but training will be provided if necessary.
There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.
Your preference for number of working hours per week and site to be based on, will be discussed with you at interview.
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
KEY DUTIES
• Toqualitycheckdocumentationcompletedinclinicaladministrationsupport.
• Auditreportsbi-monthlyagainstKPI’s(keyperformanceindicators).
• Mentor, train and supervise relevant staff as required by the Administration ServicesCo-ordinator.
• Complete any Tertiary Referrals to external Trusts and ensure these are completed onPAS system. Keep track of referrals to ensure patient is reviewed promptly. Checkthat follow up appointments are arranged in conjunction with Referral To Treat (RTT)patientpathway.
• Type dictation from audio transcription of clinical correspondence and documentation.Ensuring appropriate follow up arrangements /investigations are in place.Liaise withPersonalMedical Secretary ofspecialty accordingly.
• Dealappropriatelywithconcernsfrom staffinlinewithTrustpolicy.
• To answer the telephone promptly and politely, telephoning patients where appropriateusing tact,discretionand empathyin allsituations.
• Accurate use of patient information using the Patient Administration System (PAS),including registration screen tocheck patientdetailsare correct.
• Ensureefficientauditprocessesinplaceconcerningcorrespondencetoensurequalitylevelsmaintainedandrectify accordingly.
• PrintoffEISreportsfordischarges.
• Takingminutesofmeetingsandcirculatingtorelevantgroups.
• Obtain information requested by Administration Services Co-Ordinator.
• Record sickness/absence, annual leave on ESR system.
• Carryoutappraisalsasappropriate.
• Organiseand orderstationaryitemsasappropriate.
• Ensureallmandatorytraining isuptodateandreportaccordingly.
• Beabletoworkaspartofateam,promoteeffectiveflowsinthedepartmenttocoverleaveto ensureofficeruns smoothly.
• Generalofficedutiesincludingdealingwithincomingandoutgoingmail,e-mail,fax,photocopying.Participateinhousekeepingoftheofficeenvironment.
• Attendappropriatetraining,meetingsandeducationsessionsattherequestof manager.
• Workwithmanagerstoreviewworkingpractices,waysofworkingandfindsolutionstoproblems.
• ToworkinaflexiblemannerinaccordancewiththeTrustPolicy.
• AnyotherdutiesrequiredbyLineManager
This advert closes on Sunday 10 Nov 2024
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