Cornerways Medical Centre is seeking candidates for a Referral Coordinator position.
This is a permanent, part-time position for 25 hours per week over five days.
Main duties of the job
1. Processing GP referrals and correspondence
2. Organising and prioritising workload to ensure requested timescales are met for urgent and routine referrals
3. Maintaining and updating referral pathways
4. Acting as a liaison between Doctors and patients
5. Liaising with patients and hospital departments in relation to referrals and patient appointments
6. Maintaining and monitoring 2ww and Advice & Guidance waiting lists
7. Processing of tasks
8. Processing of GOS18 forms
9. Chasing outstanding correspondence and results where necessary
10. Dealing courteously and efficiently with all patients and third parties, either in person or on the phone
11. Entering patient data onto the computer as required
12. Scanning and electronic filing of correspondence
13. Liaising effectively with all members of the Practice team
14. Dealing with and responding to referral queries
15. Providing customer service to all patients as needed
16. Updating patient information as needed
17. Any other duties as requested by the Doctors or the Practice Manager
About us
Cornerways Medical Centre is comprised of two surgeries, the main surgery being situated at Gorley Road, Ringwood, and the Branch Surgery being situated at 1 Pine Drive, St. Leonards (approximately three miles away). The post holder may be based at either surgery.
The practice has between eleven and twelve thousand registered patients and with any practice of this size we expect a number of those patients to have some form of disability. Receptionists will need to take these factors into account when dealing with our patients.
Person Specification
Qualifications
* Good standard of general education
* Ability to use Microsoft Word/Excel/Outlook
* Ability to communicate vital patient information to Doctors
* Working knowledge of the NHS desirable
* Ability to work as part of a Team
* Ability to organise and prioritise workload
* Knowledge of and ability to use TPP SystemOne an advantage
* Excellent interpersonal and communication skills
* Ability to work on own initiative
* Practical approach to problem solving
* Flexible and mature attitude to working
* Willing to learn
* Responsible to Practice Manager
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.60 an hour. The rate of pay will be reviewed on an annual basis.
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