Job summary
To provide comprehensive administration support to ensure the smooth and efficient service of the Radiology departments. To communicate with a range of internal and external professionals and organisations, whilst providing an excellent customer service experience at all times.
Main duties of the job
Responding to a high volume of calls and enquiries sympathetically to ensure the appropriate action is taken at all times requests for diagnostic imaging results, patient queries, rescheduling appointments etc.
Advise patients of their imaging appointments for MRI, CT, X-ray, Fluro, Ultrasound and Dexa by telephone or by letter, including any other required information/literature and send by post.
If required, discuss sensitive/explicit/complex information with the patients' for forthcoming examination.
Send out preparation guidelines with appointment letters along with the appropriate medication Gastrographin or Ominipaque as prescribed by the Consultant Radiologists.
At short notice cancel, amend and reschedule Radiology imaging sessions and appointments following strict guidelines as required. Inform patients/staff accordingly for Lymington, Hythe and Romsey.
Cancelling scanning lists and rebooking for all Radiology departments.
Ensure Urgent diagnostic reports are escalated to the referrer as soon as possible via email as instructed by the Consultant Radiologists/Reporting Radiographers.
About us
Are you committed to providing remarkable care and service?Are you passionate about helping people and want to make a difference every day?We want to meet you!
Southern Health is one of the largest Foundation Trusts in the UK, specialising in mental health, adult and child community health and learning disabilities. We are committed to promoting the welfare and safeguarding of children, young people and adults at risk of abuse and neglect through our 6,500 strong workforce.
Southern Health has over 300 sites across the county and we serve million people throughout all stages of their lives. Our aim is to work alongside the people we support (and our health and care partners) to deliver the best possible care and constantly improve.
Here at SHFT we have so much to be proud of:
1. Working as a team and supporting each other, we put patients and our staff at the heart of everything we do.
2. We have a skilled and diverse workforce and are committed to our staff development, offering bespoke training packages, leadership pathways and career opportunities.
3. We offer a variety of benefits such as an amazing pension scheme, generous annual leave, Childcare Choices scheme, many discounts (Blue Light card, The Company Shop, NHS Staff Discounts, cycle to work scheme) and much more.
Come to work with us, together we will provide outstanding treatment and care to improve lives.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
Essential
4. 3 GCSE (grade C or above) or equivalent, including GCSE (or equivalent) English and Maths
5. Word Processing
Desirable
6. NVQ Office Administration or working towards
Experience
Essential
7. Good customer relation skills / experience
8. Previous experience of working in customer service / NHS / Public Sector
9. Call Centre environment skills
Desirable
10. Good customer relation skills / experience
11. Previous experience of working in customer service / NHS / Public Sector
12. Call Centre environment skills
Additional Criteria
Essential
13. Ability to manage and prioritise a complex workload requiring a high level of concentration at the same time subject to frequent interruptions
14. Understanding of the need for confidentiality in all aspects of the role and to work with discretion and sensitivity
15. Ability to remain calm, recognise and meet deadlines and deal with rapidly changing priorities in a demanding and changing environment
16. Ability to deal with non-routine work tasks
17. Ability to produce high quality / accurate work
18. Excellent time management skills
19. Planning and organisation skills
20. Excellent communication skills, verbally, electronically and in writing
21. Ability to use a range of styles for a range of situations and audience.
Desirable
22. Ability to manage and prioritise a complex workload requiring a high level of concentration at the same time subject to frequent interruptions
23. Understanding of the need for confidentiality in all aspects of the role and to work with discretion and sensitivity
24. Ability to remain calm, recognise and meet deadlines and deal with rapidly changing priorities in a demanding and changing environment
25. Ability to deal with non-routine work tasks
26. Ability to produce high quality / accurate work
27. Excellent time management skills
28. Planning and organisation skills
29. Excellent communication skills, verbally, electronically and in writing
30. Ability to use a range of styles for a range of situations and audience.