Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact. As our new Service Desk Consultant you will provide 1st line support to all users and therefore it is highly important that excellent interpersonal skills are combined with a methodical approach. You will log all calls and emails via the online service desk system and then investigate any problems using the skills that you will have learnt. We expect our Service Desk Consultants to build and maintain strong and healthy relationships with all customers while ensuring that the line manager is fully informed of successes and risks. We are seeking a candidate with strong communication skills and fluency in both German and English and expect you to be based in UK. This is a REMOTE opportunity. THE PERSON The successful candidate will be eager to learn new skills and demonstrate the following: Technically minded Customer-focused Strong work ethic Positive attitude Good communication skills Methodical and analytical approach to problem-solving Time management abilities Working well under pressure Any experience in a customer services environment would also be of benefit KEY DUTIES TO BE PERFORMED Prioritize, diagnose, troubleshoot and managing several open service requests and/or Incidents at one time with effective communication while adhering to all service level agreements by taking ownership of customer issues and seeing problems through to resolution. Ensure all customer systems are actively monitored and any issues resolved quickly and efficiently with effective communication while adhering to all service level agreements. Who is TrueCommerce? TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Sainsbury’s, ASDA, Travis Perkins, Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more. Please visit our careers website for additional information.