Job Title: Account Executive (Senior Customer Service Focus)Location: Melksham, UK About UsWe are a leading third-party logistics (3PL) provider specializing in same-day delivery solutions. Operating across the UK, Europe, and parts of the US, we pride ourselves on delivering fast, reliable, and flexible logistics services that meet the diverse needs of our clients. Our team is dynamic and committed to excellence, and we’re looking for an experienced Account Executive with a strong customer service orientation to join us at our Melksham office. Role OverviewAs an Account Executive, you will play a pivotal role in ensuring high levels of customer satisfaction by acting as a trusted advisor and main point of contact for our clients. This role is akin to a Senior Customer Service Advisor and is designed to support and strengthen our customer relationships, manage queries, and facilitate seamless logistics services. You will be responsible for managing accounts, coordinating same-day deliveries, troubleshooting client issues, and ensuring a consistent, high-quality experience for our customers across multiple geographies. Key Responsibilities
1. Account Management: Act as the primary point of contact for assigned client accounts, developing strong, positive relationships and maintaining open lines of communication.
2. Customer Service Excellenc...