As part of our continued growth, we are excited to be adding a Senior Systems Support Analyst to our Brighton team!
Based in our Brighton HQ, you will be a crucial member of our IT function - supporting your Brighton colleagues in a variety of different ways.
The Opportunity
As a Senior Systems Support Analyst at MPB, you will maintain, support and govern our IT systems and infrastructure, ensuring the delivery of high quality and secure IT services - whilst providing patient and empathetic end-user support.
You will work closely with the Lead IT Manager to prioritise and execute the IT roadmap - continually driving improvement, and ensuring that business requirements are met.
There will be the opportunity to participate and lead on a broad range of cross functional global IT projects, ensuring that objectives and deliverables are successfully completed on time and within budget.
Key Responsibilities
1. Providing local and remote end user support for company IT hardware and software, focussing on the UK employee base, but covering for other operations as required
2. Governance, operation, maintenance and monitoring of IT infrastructure and systems, including networks, hardware/software and meeting room AV equipment
3. Onboarding/off-boarding of employees ensuing best in class onboarding experience for new starters, whilst maintaining IT asset and system account governance
4. Ensure the availability, security, and reliability of IT systems, proactively identifying and resolving any issues or vulnerabilities.
5. Creating and maintaining IT governance policies and procedures
6. Driving technology decisions and best practices for company information security policies, working under the Lead IT Manager
7. Creating documentation for and training company employees on use of company resources and security policies
8. Procurement and administration of company hardware and software licences, including best practise commercial approach alongside Finance team.
9. Collaborate with internal stakeholders to understand their technology needs and requirements
10. Identify and drive opportunities for process improvement and automation
11. Lead on IT projects and assist other IT team members on projects they lead, providing excellent stakeholder communications throughout and role-modelling a culture of clear accountability across the IT team
12. Promote a culture of approachability, empathy and customer service
Required Skills & Approach
Essential:
13. Strong technical skills with knowledge of computer operating systems, hardware and software.
14. Strong communication skills
15. Analytical thinker with strong problem-solving skills
16. Self-motivated and driven to deliver value for the business
17. Organisational skills with excellent attention to detail and the ability to self-manage time
18. Customer service mindset
19. Strong team player with high integrity
20. Patience and empathy
21. Project Management
22. Strong IT service governance skills
23. Strong macOS skills
Desirable:
24. Google Workspace Administration
25. Jamf MDM administration
26. ITIL certification
27. Project management certification