FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.
With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent. To continue our growth and expansion we now require truly exceptional, driven and proven Sales Assistants to join our Team.
Key Contribution Areas
1. To greet customers with a sincere and warm welcome and ensure they are aware you are there to help.
2. Ask open questions to find out customers' needs.
3. To recommend, select and locate the correct merchandise for the customers' needs.
4. To provide information about in-store offers, promotions, and store cards.
5. To receive and process cash and card transactions.
6. Be aware of the latest trends and remain fully updated on product knowledge.
7. Maintain a customer-friendly and customer-focused environment at all times.
8. Guarantee a high level of customer service at all times.
9. Educate and guide customers about Flannels, the brands, and the products we sell.
10. Offer alternatives and add-on sales as and when necessary.
11. Ensure store standards are complete and the store is prepared for the next trading day.
12. Comply with all Flannels policies and procedures at all times.
Think without limits - Think fast, fearlessly, and take the team with you.
Own it and back yourself - Own the basics, own your role and own the results.
Be relevant - Relevant to our people, our partners, and the planet.
This role has no guaranteed hours of work; hours of work can therefore vary from week to week, and as a result, there may be weeks when no hours of work are offered.
Skills and Knowledge
* Excellent communication skills.
* Able to work effectively within a team environment.
* Customer focused.
Personal Qualities
* High level of personal energy to drive projects to completion.
* Confident and assertive.
* Positive and enthusiastic with a can-do attitude.
* Passion for fashion retail.
* Professional manner.
* Fashion conscious and trend aware.
* Flexible and reliable.
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