Description To manage the provision of high quality Planning, Timetabling, ILR, Funding and Analysis / Reporting services, working in conjunction with the Executive Director of Planning, Performance & Information. To be accountable for the technical administration of MIS applications and systems. Lead and manage the MIS team in strategic initiatives and daily operations. Coordinate with other department heads to integrate MIS resources effectively. Ensure that curriculum managers receive accurate and timely management information to aid performance monitoring and contribute to the annual SAR process and Ofsted inspections. To support the colleges IT and Digital Transformation projects. Key Responsibilities To oversee and co-ordinate the technical and analytical services of learner information and data. To cultivate, develop and maintain effective, supportive working relationships with all users of the service, and to promote the service to all users. To be responsible for ensuring auditable systems exist and operate with regard to the processing of all learner data. Ensure that the MIS Dashboards and Reports provide accurate, timely data tailored to the needs of all user levels. Produce ad-hoc reports as needed for the leadership team. To lead on Customer Service excellence within your area, and ensure it becomes embedded. To work with the Executive Director of Planning, Performance & Information to ensure a cohesive MI Strategy is developed and implemented. To manage projects and lead the on-going development of relevant systems and promote their usage within the college. Monitor and streamline processes to ensure efficiency, effectiveness, and excellent customer service across the MIS business support function. Ensure full compliance with the Data Protection Act 2018, providing training and raising awareness across the College. Manage the departmental budgets, procurement processes, and contracts, recommending changes or improvements where necessary. To liaise with IT staff and external suppliers / contractors and plan effectively to ensure system down-time is minimised, and systems performance is optimised. Ensure continuous development and improvement of professional knowledge. To build, develop and effectively manage the team using the colleges performance management system to ensure high performance and business efficiency. Any other duties, of a similar level of responsibility, as may be required. Skills, Knowledge and Expertise Qualifications Essential Criteria An appropriate Level 4 or above, a comparable professional qualification or equivalent relevant professional experience How Identified: Application Desirable Criteria Qualification in Customer Service Management Qualification How Identified : Application Experience Essential Criteria Minimum of 3 years experience working with Data Management systems, preferably in an FE setting Experience of implementing business systems and processes Experience of working in a Customer Service environment, skilled at dealing with a variety of customers How Identified : Application/ Interview Specialist Knowledge Essential Criteria High level of expertise with EBS software or similar MIS business system Detailed knowledge of the Individualised Learner Record (ILR) Knowledge of FE and Apprenticeship funding streams Knowledge / experience of SQL Server and DBA responsibilities How Identified : Application/ Interview/Test Desirable Criteria Knowledge of KS5 performance measures and value added methodology Working knowledge of the QAR methodology and business rules Knowledge of relevant software systems (e.g. ProAchieve) Knowledge of PDSATs and data validation techniques How Identified : Application/ Interview/Test IT Skills Essential Criteria Advanced level of competence with MS Office 365 SQL development experience Power BI and Data Dashboards How Identified : Application / Interview Desirable Criteria Competent user of SQL Server Reporting Services Expertise / experience of MS SharePoint Experience of working in a programming environment, including SQL and Power BI Knowledge of AI tools such as MS Co-Pilot How Identified : Application / Interview ADZN1_UKTJ